Licensing | RS Pathfinder

What is licensing?

Licensing refers to the management of BeyondTrust Appliance B Series usage rights, including the allocation of features and capacity based on purchased agreements.

How is licensing useful?

Licensing ensures your organization complies with purchased agreements while enabling access to the features and capacity necessary to support your operations effectively.

How do I access the Licensing page?

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the left menu, click Remote Support > Users & Security.
   The Users page displays.
3. At the top of the page, click Licensing.
   The Licensing page displays.

The Licensing page

1. Left menu: Easy access to all pages in Remote Support, including Status, Consoles & Downloads, My Account, Configuration, Jump, Vault, Console Settings, Users & Security, Reports, Public Portals, Dashboards, Management, and Appliance pages.
2. Status: Opens the Status page.
3. Header: Change your tenant site, manage your profile, and access documentation.

4. Add: Adds a new license pool.
5. License Pool Columns: List of License Pool columns.
   
   

   License Pool columns

   • Name: Unique name of the license pool.
   • Reserved License: Displays the number of reserved licenses.
   • Max Licenses: List the maximum number of license pools.
   • Used by: Display the user that is assigned to the pool.

6. License pool options: Edit or delete a license pool.

Support license pools

Configure license pools to reflect the structure of your support organization and ensure that each pool has the exact number of licenses to which it is entitled. The list shows the number of reserved licenses and the maximum number of licenses allowed for each pool, along with the number of users who are assigned to this pool. Note that this number does not reflect users assigned via group policy or invited representatives.

ℹ️

Active license packs are included in the count of support licenses; however, they cannot be assigned to license pools.

Add a pool

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the left menu, click Remote Support > Users & Security.
   The Users page displays.
3. At the top of the page, click Licensing.
   The Licensing page displays.
4. Click Add.
5. For Name, enter a unique name to identify this pool. This is a required field.
6. For Description, enter a brief description to summarize the purpose of the pool.
7. For Reserved Licenses, This is the number of licenses which should be reserved for this pool. If all other licenses are in use and a representative who is not part of this pool tries to log into the Representative Console, then they will be denied login. The default value is 15 pools available.
8. For Maximum licenses, this is the maximum number of licenses which can be consumed by users of this pool. If the maximum number of licenses are already in use by users of this pool and another representative who is part of this pool attempts to log into the Representative Console, then they will be denied login. If you do not wish to set a maximum, check Unlimited.
9. Click Save.

Edit a pool

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the left menu, click Remote Support > Users & Security.
   The Users page displays.
3. At the top of the page, click Licensing.
   The Licensing page displays.
4. From the licensing pool table, select a pool.
5. Click the pencil to edit the pool.
6. Make your changes, click Save.

Delete a pool

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the left menu, click Remote Support > Users & Security.
   The Users page displays.
3. At the top of the page, click Licensing.
   The Licensing page displays.
4. From the licensing pool table, select a pool.
5. Click the trash can to delete the pool.
6. A confirmation dialog box displays, click Yes.

Invited rep license pool

When a representative sends a rep invite to an external representative, the invited representative can consume a license from the same pool as the representative who sent the request, or from a specified pool created above.

Enable Same as inviting rep or Use the following pool for all invited reps, depending on your requirements.

If you enable Use the following pool for all invited reps, select the appropriate pool. If this is set to None, then the license is drawn from the unreserved licenses.

If using invited rep is using the same pool as the inviting rep, there must be at least one available license. Invited reps cannot be invited by users who belong to a pool with only 1 maximum license.

License usage notification

Enable license threshold alerts

Send an email when the number of licenses in use reaches the threshold specified below.

License threshold alert options

Set the license threshold to a total number or a percentage of licenses in use. Set the minimum length of time that must elapse before another email can be sent.

Enable login denied alerts

If checked, an email alert is sent whenever a representative is unable to log in due to insufficient licenses, insufficient reserved slots, or the maximum license limit being reached.

License alert contact

Enter the recipient email address or addresses to receive license alerts. This can be left blank to send email notifications to the Admin Contact email address or addresses specified on the /login > Management > Email Configuration page.

This feature requires valid SMTP configuration for your B Series Appliance, set up on the /login > Management > Email Configuration page.