What is Remote Support?

What is Remote Support?

BeyondTrust Remote Support is a secure, enterprise-grade remote support solution that allows IT professionals to connect to and control remote systems and devices to provide technical support. It is used by IT service desks, help desks, and support teams to troubleshoot and resolve technical issues efficiently.

How is Remote Support useful?

Remote Support improves first-call resolution rates, rReduces downtime by enabling quick issue resolution, enhances security by limiting unnecessary access and protecting sensitive data, boosts efficiency with centralized tools for remote access and support, and enables organizations to deliver effective, secure, and compliant technical support, regardless of location.

Additional Security Layers

Visibility into identity-based risks

To further secure remote access, you can benefit from increased visibility into identities that hold potentially risky permissions. Learn how Insights detects and evaluates these identities continuously, providing clearer context on who has access to what, and why.

Zero-standing access

Another effective approach is adopting just-in-time access principles, automatically removing permissions from accounts when they're not actively used. Solutions like Entitle enable temporary provisioning of access, reducing exposure from inactive but privileged accounts.