System information

Remote Support users can view a complete snapshot of the remote device's or computer's system information to reduce the time needed to diagnose and resolve the issue. The system information available varies depending on the remote operating system and configuration.

1. From the session window, click the System Info tab at the top of the screen. You can click the Start System Info button if system information doesn't open automatically.
2. Use any of the following actions while in a session to perform different functions:

System information tools

• Refresh system info.

• Copy to clipboard.

• Save to file.