Jump Clients and Assets

Jump Clients

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If you need to access Assets when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.

To access an individual computer without end-user assistance, install a Jump Client on that system either from within a session or from the Jump Clients page of the administrative interface. Your account settings determine what Asset permissions you have, including which Asset Groups you can access and which types of Assets you are allowed to use.

Assets are grouped according to who can access them - only the user who created them or members of a particular Asset Group. To locate a Jump Client, select a location. You can use the Search feature to narrow your results. Once you have found the computer you wish to access, select the entry to view details.

Tap the Jump button to begin a session. Depending on the permissions your administrator has set for your account, the end-user may be prompted to accept or deny the session. If no response is received within a defined interval of time, the session either starts or is canceled as set in your account permissions.

Assets

To access an individual computer without end-user assistance, install an Asset for that system within the representative console or from the Gateway page of the /login administrative interface. The following Assets are supported by the mobile representative console:

Remote Jump
RDP
VNC
SSH

Assets are grouped according to who can access them — only the user who created them or members of a particular Asset Group.

To locate an Asset, tap on the Assets at the bottom of the screen.
Select a location and touch the Refresh button.
Once you have found the system you wish to access, select the entry to view details.
Tap the Jump button to begin a session.