Jump Clients and Jump shortcuts
Jump Clients
Note
If you need to access Jump Items when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.
To access an individual computer without end-user assistance, install a Jump Client on that system either from within a session or from the Jump Clients page of the administrative interface. Your account settings determine what Jump Item permissions you have, including which Jump Groups you can access and which types of Jump Items you are allowed to use.
Jump Shortcuts are grouped according to who can access them - only the user who created them or members of a particular Jump Group. To locate a Jump Client, select a location. You can use the Search feature to narrow your results. Once you have found the computer you wish to access, select the entry to view details.
Tap the Jump button to begin a session. Depending on the permissions your administrator has set for your account, the end-user may be prompted to accept or deny the session. If no response is received within a defined interval of time, the session either starts or is canceled as set in your account permissions.
Jump shortcuts
To access an individual computer without end-user assistance, install a Jump Shortcut for that system within the representative console or from the Jumpoint page of the /login administrative interface. The following Jump Shortcuts are supported by the mobile representative console:
- Remote Jump
- RDP
- VNC
- Shell Jump
Jump Shortcuts are grouped according to who can access them — only the user who created them or members of a particular Jump Group.
- To locate a Jump Shortcut, tap on the Jump Items at the bottom of the screen.
- Select a location and touch the Refresh button.
- Once you have found the system you wish to access, select the entry to view details.
- Tap the Jump button to begin a session.
Updated 5 days ago