Security | RS Pathfinder

What is the Security page?

The Security page allows users to manage personal security settings, such as enabling two-factor authentication (2FA) for Jump Items.

How is the Security page useful to my organization?

The Security page enhances account security by enabling users to implement 2FA, supporting organizational efforts to safeguard sensitive information.

How do I access the Security page?

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the main menu, click Remote Support > My Account.
   The Profile page opens and displays by default.
3. At the top of the page, click Security.
   The Security page displays.

The Security page

4. Two factor authentication for Jump Items: Turn on two-factor authentication when Jumping to a Jump Item.

What is two-factor authentication?

Two-Factor Authentication (2FA) is a security method that requires you to provide two different forms of identification to verify your identity. This process adds an extra layer of security to protect accounts and systems by combining two factors from:

• something you know (such as passwords, PINs, or security questions),
• something you have (such as a one-time passcode, a hardware security key, or a smart card), and/or
• something you are (a biometric identifier such as fingerprints, facial recognition, or retina scans).

Activate two factor authentication

You can use two factor authentication as a second factor when required by a Jump Policy prior to accessing a configured Jump Item.

1. In the Two Factor Authentication section, click Activate Two Factor Authentication.

2. On your mobile device, ensure you've downloaded and authenticated into a time-based one-time password (TOTP) authenticator app (such as Microsoft Authenticator or Google Authenticator).

3. In Remote Support, scan the QR code, or, in your authenticator app, manually enter the generated code below the QR code.

   

4. In your authenticator app, locate the generated code for your Remote Support site.

5. In Remote Support, enter your Remote Support password and the code in the app.

6. Click Activate.
   The two factor authentication activates, and you are required to use it the next time you Jump to a Jump Item requiring two-factor authentication.

Change a two factor authenticator name

1. In the Two Factor Authentication section, locate the authenticator you want to edit.
2. Click the Edit icon.
   The Rename Two Factor Authenticator dialog box displays.
3. Enter a new name.
4. Click Change.
   The name changes and updates in the list.

Delete a two-factor authenticator

🛑

Deleting a two-factor authenticator is an unrecoverable operation.

1. In the Two Factor Authenticators section, locate the authenticator you want to delete.
2. Click the Delete icon.
   A confirmation message displays.
3. Click Yes.
   The authenticator deletes from your Remote Support account and can no longer be used.

Disable two-factor authentication

ℹ️

If two-factor authentication was deployed by your administrator, you do not have the option to disable it.

1. In the Two Factor Authenticators section, click Disable Two Factor Authentication.
   A confirmation message displays.
2. Click Yes.
   Two-factor authentication is disabled on your Remote Support account, and can no longer be used.