Welcome to Remote Support

What is Remote Support

BeyondTrust Remote Support is a secure, enterprise-grade remote support solution that allows IT professionals to connect to and control remote systems and devices to provide technical support. It is used by IT service desks, help desks, and support teams to troubleshoot and resolve technical issues efficiently.

How is Remote Support useful?

Remote Support has these core features:

• Cross-platform support: Works with Windows, macOS, Linux, iOS, Android, and other platforms.
• Session recording: Records support sessions for auditing and compliance.
• Security and access controls: Includes features like role-based permissions, multifactor authentication, and secure session protocols.
• Integration: Seamlessly integrates with ITSM (IT Service Management) tools like ServiceNow, Salesforce, and Jira.
• Collaboration: Allows multiple technicians to collaborate in a single session.
• File transfer: Supports secure file sharing between the support technician and the remote device.
• Unattended access: Provides the ability to access remote systems even when no user is present.
• Customizable branding: Adapts the user interface to reflect the organization's branding.

Additionally, Remote Support has these benefits:

• Improves first-call resolution rates.
• Reduces downtime by enabling quick issue resolution.
• Enhances security by limiting unnecessary access and protecting sensitive data.
• Boosts efficiency with centralized tools for remote access and support.
• Enables organizations to deliver effective, secure, and compliant technical support, regardless of location.

How do I get started with Remote Support?

1. Set up the B Series Appliance.
2. Configure the admin interface.
3. Run the desktop console.