WEB REP CONSOLE USER GUIDE
With the BeyondTrust web rep console, support representatives can support customers and remote systems, even when those reps do not have the ability to install software within their own desktop environments. Instead, they can support customers and remote systems through the web-based representative console.
In this guide, we discuss how the browser-based web rep console supports customers and performs other necessary functions while ensuring that the highest level of security is maintained.
Note
Use this guide only after an administrator has performed the initial setup and configuration of the B Series Appliance as detailed in the B Series Appliance installation. Should you need any assistance, please contact BeyondTrust Technical Support.
Quick steps to get started in the web rep console
View quick steps
- Launch the web rep console: Accessing the login page and signing in to the web representative console
- Start a support session: How to connect to remote endpoints
- Support session toolset: How to perform actions in a support session
Requirements
To run the web rep console on your system, your BeyondTrust Appliance B Series must be running software version 16.2 or higher. On the /login > Management > Security page, the permission Allow Mobile Representative Console and Web Rep Console to Connect must be enabled. The web rep console is supported on the following platforms and browsers:
Platforms
- Windows
- Mac
- Linux
Browsers
- Chrome 46+
- Firefox 42+
- Internet Explorer 11+
- Safari 8+
- Windows Edge
Important
Your BeyondTrust Appliance B Series must be equipped with a valid SSL certificate signed by a certificate authority. BeyondTrust does not support using self-signed certificates for the Android representative console. Once you have applied a CA-signed SSL certificate to your B Series Appliance, contact BeyondTrust Technical Support. Your support representative will create a new software build that integrates your SSL certificate. With this updated build installed on your B Series Appliance, you can run the BeyondTrust representative console on your device to access your endpoints from virtually anywhere.
Updated 16 days ago