Enable automatic critical updates for Remote Support

For Remote Support On-premises, you can configure your instance to automatically receive critical security updates from BeyondTrust.

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Important information for Remote Support Cloud

There is no configuration necessary for Remote Support Cloud, as BeyondTrust automatically applies critical updates to Remote Support Cloud instances.

Prerequisites

• Ensure btupdate.com is an allowed site.
  • The btupdate.com site requires an outbound connection on port 443 from the B Series Appliance, and the ability to connect to a DNS server to resolve this name.
  • If the DNS Server is within your DMZ (the “neutral zone” between your organization's private network and the Internet), no additional ports are required.
  • If the DNS server is outside of your DMZ, you must allow the necessary ports to receive updates.

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For more information, see Network considerations.

Enable automatic critical updates for Remote Support On-premises

1. Sign in to your B Series Appliance. The B Series Appliance URL is provided in the BeyondTrust welcome email, and includes your site URL followed by /appliance.
   The BeyondTrust Secure Remote Access page opens and the Status tab displays by default.
2. From the top menu, click Updates.
   The Update page displays.
3. In the Updates :: Maintenance Window section, select Automatically install critical updates during the Maintenance Window.
4. Optionally, select Include updates that require rebooting the Secure Remote Access Appliance or interrupt services.

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   Important

   BeyondTrust strongly recommends you enable automatic critical updates that require rebooting.

5. Click Save.
   Automatic critical updates are enabled for your Remote Support instance and all consoles.