Password reset

What is the password reset feature?

The password reset feature allows designated user accounts to reset the passwords of other user accounts within the Remote Support environment.

How is the password reset feature useful?

The password reset feature ensures secure and efficient management of user access by enabling authorized users to assist with password recovery, reducing downtime and administrative workload.

How do I access the Users page to enable password reset?

1. Use a Chromium-based browser to sign in to your Remote Support URL.
   This URL is provided in the BeyondTrust welcome email and includes your site URL followed by /login.
2. From the left menu, click Users & Security.
   The Users page opens and displays by default.

User accounts

Administrators can delegate, via user permission, the task of resetting local users’ passwords and locked user accounts to another user, without also granting full administrator permissions. Local users may continue to reset their own passwords.

When a privileged non-administrative user enters the Users & Security > Users page in the administrative /login interface, they see a limited-view Users screen containing Change Password links for non-administrative users. The privileged user is not able to edit or delete user accounts. Privileged users are not allowed to reset administrator passwords, or the passwords of security provider users.

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Note

Administrators with the Allowed to set passwords permission will see no difference in the user interface.

Search users

Search for a specific user based on Last Authenticated As, Public Display Name, Private Display Name and Email Address.

Select visible columns

Use the dropdown menu to select which columns to display.

Reset

If a user has one or more failed login attempts, click the Reset button beside their name to reset the number back to 0.

Change password

Change the password for a non-administrative user.

Change password

Username

Unique identifier used to log in.This field is not editable.

Display names

User's name as shown on the public site, in chats, etc. Users can use a public display name, for use with customers, and a private display name, for use in all internal communications.This field is not editable.

Email address

The email address to which email notifications are sent, such as password resets or extended availability mode alerts. This field is not editable.

Comments

Comments about the account. This field is not editable.

Password

The new password to assign to this user account. The password may be set to whatever you choose, as long as the string complies with the defined policy set on the /login > Management > Security page.

Email password reset link to user

Send the user an email containing a link to reset the password for their account. This feature requires valid SMTP configuration for your B Series Appliance, set up on the /login > Management > Email Configuration page.

Must reset password at next login

If this option is selected, then the user must reset their password at next login.