Remote Support licenses | RS

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This page applies to the following appliances:

• B Series Appliance
• Virtual Appliance

Support licenses

A support license is required for a user to access the representative console on desktop, web, Android, or iOS. BeyondTrust Remote Support is licensed by concurrent users, meaning you can create as many accounts as needed, but the number of users who can be logged into the representative console at the same time is limited by the number of licenses purchased.

If extended availability mode is enabled, representatives can turn it on to share sessions even when they are not using the representative console. However, enabling extended availability mode consumes an additional license.

View your total license count

1. From the left menu, click Status.
   The Status page opens, and the Information page displays by default.

2. In the Site Status section, view your Support Licenses count.

Add additional full support Appliance Series B licenses

Contact BeyondTrust Sales to add additional Appliance B Series licenses.

Subscription-based licenses

Subscription-based licenses are for your Appliance B Series.

View your total license count

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Active license packs are included in the count of full support licenses; however, they cannot be assigned to license pools.

1. From the left menu, click Status.
   The Status page opens, and the Information page displays by default.

2. In the Site Status section, view your Chat Support Licenses count.

Add additional chat support Appliance Series B licenses

Contact BeyondTrust Sales to add additional Appliance B Series licenses.

If you have subscription-based licenses, you can add on multiple individual license packs that either expire (burst) or reactivate (seasonal).