Licensing

What is licensing?

Licensing refers to the management of BeyondTrust Appliance B Series usage rights, including the allocation of features and capacity based on purchased agreements.

How is licensing useful?

Licensing ensures your organization complies with purchased agreements while enabling access to the features and capacity necessary to support your operations effectively.

How do I access the Licensing page?

1. Use a Chromium-based browser to sign in to your Remote Support URL.
   This URL is provided in the BeyondTrust welcome email and includes your site URL followed by /login.
2. From the left menu, click Users & Security.
   The Users page opens and displays by default.
3. At the top of the page, click Licensing.
   The Licensing page displays.

Full support license pools

Configure license pools to reflect the structure of your support organization and ensure that each pool has the exact number of licenses to which it is entitled. The list shows the number of reserved licenses and the maximum number of licenses allowed for each pool, along with the number of users who are assigned to this pool. Note that this number does not reflect users assigned via group policy or invited representatives.

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Note

Active license packs are included in the count of full support licenses; however, they cannot be assigned to license pools.

To add a pool, click Add. To edit a pool, click the pencil icon at the left end of the row for that pool. To delete a pool, click the trash can icon at the left end of the row for that pool.

Add or edit pool

Name

Create a unique name to help identify this pool. This name should help administrators assign users or groups to a license pool.

Description

Add a brief description to summarize the purpose of this pool.

Reserved licenses

The number of licenses which should be reserved for this pool. If all other licenses are in use and a representative who is not part of this pool tries to log in to the representative console, then they will be denied login. The number of licenses available to reserve displays, and updates as licenses are reserved.

Maximum licenses

The maximum number of licenses which can be consumed by users of this pool. If the maximum number of licenses are already in use by users of this pool, then if another representative who is part of this pool attempts to log in to the representative console, they will be denied login. The number of licenses available to set for the pool maximum displays, and updates as licenses are set for the pool maximum.

If you do not wish to set a maximum, check Unlimited.

Invited rep license pool

When a representative sends a rep invite to an external representative, the invited representative can consume a license from the same pool as the representative who sent the request, or from a specified pool created above.

Enable Same as inviting rep or Use the following pool for all invited reps, depending on your requirements.

If you enable Use the following pool for all invited reps, select the appropriate pool. If this is set to None, then the license is drawn from the unreserved licenses.

If using invited rep is using the same pool as the inviting rep, there must be at least one available license. Invited reps cannot be invited by users who belong to a pool with only 1 maximum license.

License usage notification

Enable license threshold alerts

Send an email when the number of licenses in use reaches the threshold specified below.

License threshold alert options

Set the license threshold to a total number or a percentage of licenses in use. Set the minimum length of time that must elapse before another email can be sent.

Enable login denied alerts

If checked, an email alert is sent whenever a representative is unable to log in due to insufficient licenses, insufficient reserved slots, or the maximum license limit being reached.

License alert contact

Enter the recipient email address or addresses to receive license alerts. This can be left blank to send email notifications to the Admin Contact email address or addresses specified on the /login > Management > Email Configuration page.

This feature requires valid SMTP configuration for your B Series Appliance, set up on the /login > Management > Email Configuration page.