WELCOME TO REMOTE SUPPORT

Welcome to Remote Support (RS) | RS
What is Secure Remote Access? | RS
Remote Support supported platforms | RS
In-app guidance | PRA
Cloud network infrastructure | RS Cloud
Cloud security | RS Cloud
On-premises network infrastructure | RS On-prem
- Network considerations | RS On-prem
B Series Appliance on-premises security | RS On-prem
Remote Support licenses | RS
BeyondTrust Cloud region availability | RS
Hosting locations and disaster recovery | RS
FIPS 140-2 compliance statement | RS
FIPS 140-3 compliance statement | RS

FOR PATHFINDER ADMINS

Welcome to Remote Support on Pathfinder | RS Pathfinder
Pathfinder administration | RS Pathfinder
SSL certificate setup | RS Pathfinder
- Replicate, renew, re-key, or re-issue an SSL certificate | RS Pathfinder
Status | RS Pathfinder
- Representatives | RS Pathfinder
Consoles & downloads | RS Pathfinder
- Drivers | RS Pathfinder
My account | RS Pathfinder
- Security | RS Pathfinder
Configuration | RS Pathfinder
Jump | RS Pathfinder
Vault | RS Pathfinder
Console settings | RS Pathfinder
Users & security | RS Pathfinder
Reports | RS Pathfinder
Public portals | RS Pathfinder
Dashboards | RS Pathfinder
- Network restrictions | RS Pathfinder
Management | RS Pathfinder
Appliance | RS Pathfinder

FOR CLOUD ADMINS

Welcome to Remote Support Cloud | RS Cloud
APPLIANCE DEPLOYMENT | RS Cloud
- SSL certificate setup | RS Cloud
  - Replicate, renew, re-key, or re-issue an SSL certificate | RS Cloud
REMOTE SUPPORT FOR ADMINS | RS Cloud

FOR ON-PREMISES ADMINS

Welcome to Remote Support for On-Premises | RS On-prem
Enable automatic critical updates for Remote Support | RS On-prem
B SERIES APPLIANCE DEPLOYMENT | RS On-prem
REMOTE SUPPORT FOR ADMINS | RS On-prem
B SERIES APPLIANCE USER GUIDE | RS On-prem

FOR REMOTE SUPPORT REPRESENTATIVES

DESKTOP REPRESENTATIVE CONSOLE USER GUIDE | RS for Desktop
WEB REP CONSOLE USER GUIDE | RS for Web
ANDROID REP CONSOLE USER GUIDE | RS for Android
iOS REP CONSOLE USER GUIDE | RS for iOS
Troubleshoot rep console connections | RS

FOR REMOTE SUPPORT END USERS

DESKTOP CLIENT USER GUIDE | RS for Desktop
ANDROID CLIENT USER GUIDE | RS Android
iOS CLIENT USER GUIDE | RS for iOS

REMOTE SUPPORT FEATURE GUIDES

ATLAS CLUSTER GUIDE | RS
EQUILIBRIUM GUIDE | RS
FAILOVER GUIDE | RS
JUMP TECHNOLOGY OVERVIEW | RS
JUMP CLIENT GUIDE | RS
JUMPOINT GUIDE | RS
SESSION POLICY GUIDE | RS
SMART CARD GUIDE | RS
TWO-FACTOR AUTHENTICATION GUIDE | RS
VAULT GUIDE | RS
SUPPORT PORTAL CUSTOMIZATION GUIDE | RS

DEVELOPER RESOURCES

BEYONDTRUST API GUIDE | RS
INTEGRATION CLIENT GUIDE | RS
MIDDLEWARE ENGINE GUIDE | RS
OUTBOUND EVENTS GUIDE | RS
REAL-TIME DASHBOARD GUIDE | RS
SDK FOR ENDPOINT CREDENTIAL MANAGER GUIDE | RS
SDK FOR iOS AND ANDROID GUIDE | RS
SNMP GUIDE | RS
SYSLOG GUIDE | RS
- Message format | RS
- Syslog events and fields | RS

INTEGRATIONS

Autotask | RS
AWS – Virtual appliance deployment
Azure – Virtual appliance deployment
Beyond Identity (SAML) | RS
BlokSec | RS
BMC Remedy | RS
CA Service Desk | RS
Delinea Secret Server | RS
Duo (SAML) | RS
Entitle
Entra ID (SAML) | RS
Entra ID – OAuth2 email configuration
Entra ID Service Principal
Entrust IDaaS (SAML) | RS
Freshservice | RS
Google – OAuth2 email configuration
HaloPSA or HaloITSM | RS
Hyper-V – Virtual appliance deployment
HYPR | RS
Identity Security Insights
Identity Security Insights and PingOne DaVinci
Ivanti Service Manager | RS
Jira Service Management | RS
Kerberos | RS
LDAP | RS
Microsoft Dynamics 365 | RS
Nutanix – Virtual appliance deployment
OpenID Connect | RS
OPSWAT MetaDefender ICAP Server | RS
Password Safe | RS
Password Safe and Secure Remote Access Appliance
Ping DaVinci Connector | RS
Ping Identity PingOne (SAML) | RS
Portal Guard | RS
RADIUS | RS
SailPoint Identity IQ | RS
SailPoint IdentityNow | RS
Salesforce | RS
SAML | RS
SecureAuth Arculix | RS
ServiceNow CSM | RS
ServiceNow ITSM Basic | RS
ServiceNow ITSM Enterprise | RS
SIEM tool plugin | RS
Splunk | RS
StratoDesk – now part of IGEL | RS
VMWare – Virtual appliance deployment
Zendesk | RS
All BeyondTrust integrations | RS

RELEASE NOTES

Remote Support release notes | RS
Android console, client, and SDK release notes | RS
iOS console, client, and SDK release notes | RS
Base software release notes | RS
Endpoint Credential Manager release notes | RS
Integration client release notes | RS
Remote Support integrations release notes
Operating system compatibility statements | RS

Powered by

DESKTOP CLIENT USER GUIDE | RS for Desktop

Updated 9 days ago

Troubleshoot rep console connections | RS

ANDROID CLIENT USER GUIDE | RS Android

©2003-2025 BeyondTrust Corporation. All Rights Reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.