Schedule

What is a public portal schedule?

A public portal schedule defines specific time periods during which a public portal is accessible to customers for initiating support sessions.

How is a public portal schedule useful?

Scheduling allows administrators to control when customers can access a public portal, ensuring availability aligns with support team hours or other organizational requirements.

How do I access the Schedule page?

1. Use a Chromium-based browser to sign in to your Remote Support URL.
   This URL is provided in the BeyondTrust welcome email and includes your site URL followed by /login.
2. From the left menu, click Public Portals.
   The Public Sites page opens and displays by default.
3. At the top of the page, click Schedule.
   The Schedule page displays.

Regular portal schedules

Configure one or more schedules of regular business hours for your public portals. Outside of these scheduled hours, session start methods other than session keys are removed from your public site, and a portal closed message displays on your public site.

Add new schedule, edit, delete

Create a new schedule, modify an existing schedule, or remove an existing schedule.

Add/edit a schedule

Schedule name

Create a unique name to help identify this schedule.

Portal closed message

Create the text to display outside of regularly scheduled hours. Messages can contain macros indicating the next open business day and time. You can use macros, as well as BBCode to do some low level formatting, such as adding bold, colors, or hyperlinks. Click on Macros or BBCode to display a list of codes and their resulting applications.

Schedule

Set a schedule to define when customers can initiate support sessions. Set the time zone you want to use for this schedule, and then add one or more schedule entries. For each entry, set the start day and time and the end day and time.

If, for instance, the time is set to start at 8 am and end at 5 pm, a customer can start a session at any time during this window. Sessions already in progress are allowed to continue past the schedule end. If session keys are enabled, a representative can send a customer a session key to start a session even outside of the public site schedule.

Apply to the following public sites

If you have more than one public site, select which should follow this schedule.

Uses these holidays

Select any created holidays which should apply to this schedule. Associations made here also apply to the holiday schedule settings.

Holiday portal schedules

When a holiday schedule is applied to a regular schedule, the hours set in the holiday schedule override the normal business hours. Holiday schedules can be used to set days off, days with abbreviated hours, or even days with extended hours.

Add new holiday, edit, delete

Create a new holiday schedule, modify an existing holiday, or remove an existing holiday.

Add/edit a holiday

Holiday name

Create a unique name to help identify this holiday schedule.

Date

Set the date when this holiday schedule should apply.

Portal closed message

Create the text to display outside of scheduled hours for this date. You can use macros, as well as BBCode to do some low level formatting, such as adding bold, colors, or hyperlinks. Click on Macros or BBCode to display a list of codes and their resulting applications.

Schedule

Either select Closed all day or set a start time and end time.

Apply to the following portal schedules

Select any created regular schedules to which this holiday schedule should apply. Associations made here also apply to the regular portal schedule settings.

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Note

For more information, please see Notices and business hours.