HaloPSA or HaloITSM | RS

With the BeyondTrust Remote Support / HaloPSA or HaloITSM integration, users can streamline support and improve performance. End users can initiate Remote Support via the self-service portal for quick resolutions. Support technicians can launch a secure remote support session from a ticket to immediately start resolving issues. This enables an increase in first-call resolution rates, shortens ticket response times, and negates the need for on-site visits.

Additional benefits include:

• Automatic updates to the ticket to provide detailed analysis and visibility.
• Support technicians can remotely support multi-platforms such as laptops, desktops, POS systems, kiosks and more.
• Secure remote support from any browser with no downloads required.
• Track performance and log session activity for security, compliance, and training.
• Choose from on-premise and cloud deployment.

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This integration was built by Halo.

• Download the integration from the Halo website.
• View the documentation in the HaloITSM Guides.
• For support with this integration, contact Halo Support.