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Remote Support supported platforms | RS

These are the supported platforms for the following components of the BeyondTrust Remote Support solution.

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BeyondTrust recommends following security best practices by running the latest supported versions of third-party operating systems to maintain the most up-to-date security posture.

Android

Android VersionCustomer ClientJump ClientRepresentative Console
Android 10 - 16Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.

iOS – iPhone, iPad, iPod

iOS VersionCustomer ClientRepresentative Console
13.xImage of the green checkmark icon.Image of the red X icon.
14.xImage of the green checkmark icon.Image of the green checkmark icon.
15.xImage of the green checkmark icon.Image of the green checkmark icon.
16.xImage of the green checkmark icon.Image of the green checkmark icon.
17.xImage of the green checkmark icon.Image of the green checkmark icon.
18.xImage of the green checkmark icon.
26.xImage of the green checkmark icon.Image of the green checkmark icon.

Linux Desktop

Linux VersionCustomer ClientJump ClientGatewayRepresentative Console
Debian 11, 12, and 13Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
Fedora 43 - 44Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
RHEL 8.9 and 8.10Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
RHEL 9.7 and 9.8Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
RHEL 10.1 and 10.2Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
SLED 15Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.
Ubuntu 20.04 LTSImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
Ubuntu 22.04 LTSImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
Ubuntu 24.04 LTSImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
Ubuntu 26.04 LTSImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
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  • To be considered certified by BeyondTrust, the specified Linux distribution and version must be installed in a standard configuration (all included libraries are left in place, environment variables are unchanged, etc.). A non-standard configuration could prevent BeyondTrust from functioning properly.
    Other Linux distributions, configurations, and versions not specifically certified by BeyondTrust may work, given the proper dependencies.
  • RHEL 8.9 and 9.3 no longer ship with an OpenGL dependency needed to run the Access Console. In order to install the console on those versions, you must first install libglvnd-opengl.

Linux Server

Linux VersionHeadless Jump ClientGatewayCustomer ClientJump ClientRepresentative Console
Debian 11, 12, and 13Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
Fedora 42 and 44Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
RHEL 8.9 and 8.10Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
RHEL 9.7 and 9.8Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
RHEL 10.1 and 10.2Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
SLES 15 and 16Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
Ubuntu 20.04 LTSImage of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
Ubuntu 22.04 LTSImage of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
Ubuntu 24.04 LTSImage of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
Ubuntu 26.04Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
Amazon Linux 2023 (AL2023)Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.

Raspberry Pi

Raspberry Pi VersionHeadless Jump ClientCustomer ClientJump ClientGatewayRepresentative Console
Raspberry Pi OS 4 Desktop 32-bit (11 - Bullseye)Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
Raspberry Pi OS 4 Lite 32-bit (11 - Bullseye)Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
Raspberry Pi OS 5 Desktop 32-bit (12 - Bookworm)Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
Raspberry Pi OS 5 Lite 32-bit (12 - Bookworm)Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
Raspberry Pi OS 6 Desktop 32-bit (13 - Trixie)Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.
Raspberry Pi OS 6 Lite 32-bit (13 - Trixie)Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.Image of the red X icon.

macOS

macOS VersionCustomer ClientJump ClientRepresentative Console
macOS 12 (Monterey) x86 or Apple SiliconImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
macOS 13 (Ventura) x86 or Apple SiliconImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
macOS 14 (Sonoma) x86 or Apple SiliconImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
macOS 15 (Sequoia) x86 or Apple SiliconImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
macOS 26 (Tahoe) x86 or Apple SiliconImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
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All macOS clients are 64-bit.

Windows Desktop

Windows VersionCustomer ClientJump ClientGatewayRepresentative Console
Windows 7 SP1Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.Image of the red X icon.
Windows 10Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
Windows 11Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
Windows 11 on ARM (Native)Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
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ARM support

Native support for Windows 11 on ARM is available beginning with version 26.2, removing the requirement to run in x86 emulation mode. Microsoft currently certifies Windows 11 on ARM for supported Qualcomm processors.

Features natively supported on ARMNot supportedSupported platforms
  • Credential injection
  • Virtual Smart Card
  • Jump Client download
  • User-mode Jump Clients
  • Windows 11 ARM

Windows Server

Windows VersionCustomer ClientJump ClientGatewayRepresentative Console
Windows Server 2016Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
Windows Server 2019Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
Windows Server 2022Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
Windows Server 2025Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
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The above listed versions assume both 32 and 64-bit versions where applicable and reasonable.

Windows IoT

Windows VersionCustomer ClientJump ClientGatewayRepresentative Console
Windows 10 IoTImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
Windows 11 IoTImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
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Enterprise edition only.

Virtual desktop environments

PlatformCustomer ClientRepresentative Console
Citrix XenDesktop 5Image of the green checkmark icon.Image of the green checkmark icon.
Citrix XenDesktop 7Image of the green checkmark icon.Image of the green checkmark icon.
VMWare Horizon 7Image of the green checkmark icon.Image of the green checkmark icon.
VMWare Horizon 8Image of the green checkmark icon.Image of the green checkmark icon.
Citrix XenApp 6.5Image of the green checkmark icon.Image of the green checkmark icon.
Citrix XenApp 7.5Image of the green checkmark icon.Image of the green checkmark icon.
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Virtual desktop environment support assumes that Remote Support clients work in a supported OS environment, virtual or otherwise.

Browsers (OS)

Browser OS Version/login/console/appliancePublic PortalC2CC2C - Screen Sharing
Edge (Chromium)Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
FirefoxImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.
Safari 16.x - 18.x and 26.x (Mac)Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.
Safari (iOS)Image of the red X icon.Image of the red X icon.Image of the red X icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.
Google ChromeImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.
Chrome (iOS)Image of the red X icon.Image of the red X icon.Image of the red X icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.
Chrome (Android)Image of the red X icon.Image of the red X icon.Image of the red X icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the red X icon.
Chrome OSImage of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.Image of the green checkmark icon.

Connection agent

Operating System
Windows Server 2016Image of the green checkmark icon.
Windows Server 2019Image of the green checkmark icon.
Windows Server 2022Image of the green checkmark icon.
Windows Server 2025Image of the green checkmark icon.
Windows 10Image of the green checkmark icon.
Windows 11Image of the green checkmark icon.

Integration client - database

Operating SystemFile/SQL pluginMetrics plugin
SQL Server 2016Image of the green checkmark icon.Image of the green checkmark icon.
SQL Server 2019Image of the green checkmark icon.Image of the green checkmark icon.
SQL Server 2022Image of the green checkmark icon.Image of the green checkmark icon.
SQL Server 2025Image of the green checkmark icon.Image of the green checkmark icon.
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All Integration Client – Database entries support 32 and 64 bit.

Integration client - OS

Operating System
Windows Server 2016Image of the green checkmark icon.
Windows Server 2019Image of the green checkmark icon.
Windows Server 2022Image of the green checkmark icon.
Windows Server 2025Image of the green checkmark icon.
Windows 7Image of the green checkmark icon.
Windows 10Image of the green checkmark icon.
Windows 11Image of the green checkmark icon.

Supported platforms for other features

Some product features may have additional platform requirements, restrictions, or conditions. Refer to the documentation for that product feature for more information.

Updated 27 days ago

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