Remote Support supported platforms
These are the supported platforms for the following components of the BeyondTrust Remote Support solution.
Android
| Android Version | Customer Client | Presentation Attendee | Jump Client | Representative Console |
|---|---|---|---|---|
| Android 10 - 14 | Yes | Yes | Yes | Yes |
iOS – iPhone, iPad, iPod
| iOS Version | Customer Client | Representative Console |
|---|---|---|
| 12.x | No | No |
| 13.x | Yes | No |
| 14.x | Yes | Yes |
| 15.x | Yes | Yes |
| 16.x | Yes | Yes |
| 17.x | Yes | Yes |
Linux Desktop
| Linux Version | Customer Client | Jump Client | Jumpoint | Representative Console |
|---|---|---|---|---|
| Debian 11 and 12 | Yes | Yes | Yes | Yes |
| Fedora 39 - 40 | Yes | Yes | Yes | Yes |
| RHEL 8.9and 8.10 | Yes | Yes | Yes | Yes |
| RHEL 9.3 and 9.4 | Yes | Yes | Yes | Yes |
| SLED 15 | Yes | Yes | Yes | No |
| Ubuntu 20.04 LTS | Yes | Yes | Yes | Yes |
| Ubuntu 22.04 LTS | Yes | Yes | Yes | Yes |
| Ubuntu 24.04 LTS | Yes | Yes | Yes | Yes |
Note
To be considered certified by BeyondTrust, the specified Linux distribution and version must be installed in a standard configuration (all included libraries are left in place, environment variables are unchanged, etc.). A non-standard configuration could prevent BeyondTrust from functioning properly.
Other Linux distributions, configurations, and versions not specifically certified by BeyondTrust may work, given the proper dependencies.
Note
RHEL 8.9 and 9.3 no longer ship with an OpenGL dependency needed to run the Access Console. In order to install the console on those versions, you must first install libglvnd-opengl.
Linux Server
| Linux Version | Headless Jump Client | Jumpoint | Customer Client | Jump Client | Representative Console |
|---|---|---|---|---|---|
| Debian 11 and 12 | Yes | Yes | No | No | No |
| Fedora 39 - 40 | Yes | Yes | No | No | No |
| RHEL 8.9 and 8.10 | Yes | Yes | No | No | No |
| RHEL 9.3 and 9.4 | Yes | Yes | No | No | No |
| SLES 15 | Yes | Yes | No | No | No |
| Ubuntu 20.04 LTS | Yes | Yes | No | No | No |
| Ubuntu 22.04 LTS | Yes | Yes | No | No | No |
| Ubuntu 24.04 LTS | Yes | Yes | No | No | No |
| Amazon Linux 2 (AL2) | Yes | Yes | No | No | No |
| Amazon Linux 2023 (AL2023) | Yes | Yes | No | No | No |
Raspberry Pi
| Raspberry Pi Version | Headless Jump Client | Customer Client | Jump Client | Jumpoint | Representative Console |
|---|---|---|---|---|---|
| Raspberry Pi OS Desktop (11-Bullseye) | Yes | No | No | No | No |
| Raspberry Pi OS Lite (11-Bullseye) | Yes | No | No | No | No |
| Raspberry Pi OS Desktop (12-Bookworm) | Yes | No | No | No | No |
| Raspberry Pi OS Lite (12-Bookworm) | Yes | No | No | No | No |
macOS
| macOS Version | Customer Client | Jump Client | Representative Console |
|---|---|---|---|
| macOS 10.15 (Catalina) | Yes | Yes | Yes |
| macOS 11 (Big Sur) x86 or Apple silicon | Yes | Yes | Yes |
| macOS 12 (Monterey) x86 or Apple silicon | Yes | Yes | Yes |
| macOS 13 (Ventura) x86 or Apple silicon | Yes | Yes | Yes |
| macOS 14 (Sonoma) x86 or Apple silicon | Yes | Yes | Yes |
| macOS 15 (Sequoia) x86 or Apple silicon | Yes | Yes | Yes |
Note
All macOS clients are 64-bit as of Remote Support 18.1.
Windows Desktop
| Windows Version | Customer Client | Jump Client | Jumpoint | Representative Console |
|---|---|---|---|---|
| Windows 7 SP1 | Yes | Yes | No | No |
| Windows 10 | Yes | Yes | Yes | Yes |
| Windows 11 | Yes | Yes | Yes | Yes |
Windows Server
| Windows Version | Customer Client | Jump Client | Jumpoint | Representative Console |
|---|---|---|---|---|
| Windows Server 2016 | Yes | Yes | Yes | Yes |
| Windows Server 2019 | Yes | Yes | Yes | Yes |
| Windows Server 2022 | Yes | Yes | Yes | Yes |
Note
The above listed versions assume both 32 and 64-bit versions where applicable and reasonable.
Virtual desktop environments
| Platform | Customer Client | Representative Console |
|---|---|---|
| Citrix XenDesktop 5 | Yes | Yes |
| Citrix XenDesktop 7 | Yes | Yes |
| VMWare Horizon 7 | Yes | Yes |
| VMWare Horizon 8 | Yes | Yes |
| Citrix XenApp 6.5 | Yes | Yes |
| Citrix XenApp 7.5 | Yes | Yes |
| Windows 365 Cloud PC | Yes | Yes |
Note
Virtual desktop environment support assumes that Remote Support clients work in a supported OS environment, virtual or otherwise.
Browsers (OS)
| Browser OS Version | /login | /console | /appliance | Public Portal | C2C | C2C - Screen Sharing |
|---|---|---|---|---|---|---|
| Edge (Chromium) | Yes | Yes | Yes | Yes | Yes | Yes |
| Firefox | Yes | Yes | Yes | Yes | Yes | No |
| Safari 16.x, 17.x, and 18.x (Mac) | Yes | Yes | Yes | Yes | Yes | No |
| Safari (iOS) | No | No | No | Yes | Yes | No |
| Google Chrome | Yes | Yes | Yes | Yes | Yes | Yes |
| Chrome (iOS) | No | No | No | Yes | Yes | No |
| Chrome (Android) | No | No | No | Yes | Yes | No |
| Chrome (OS) | Yes | Yes | Yes | Yes | Yes | Yes |
Connection agent
| Operating System | |
|---|---|
| Windows Server 2016 | Yes |
| Windows Server 2019 | Yes |
| Windows Server 2022 | Yes |
| Windows 10 | Yes |
| Windows 11 | Yes |
Integration client - database
| Operating System | File/SQL plugin | Metrics plugin |
|---|---|---|
| SQL Server 2016 | Yes | Yes |
| SQL Server 2019 | Yes | Yes |
| SQL Server 2022 | Yes | Yes |
Note
All Integration Client – Database entries support 32 and 64 bit.
Integration client - OS
| Operating System | |
|---|---|
| Windows Server 2016 | Yes |
| Windows Server 2019 | Yes |
| Windows Server 2022 | Yes |
| Windows 7 | Yes |
| Windows 10 | Yes |
| Windows 11 | Yes |
Jumpoint
| Operating System | Jumpoint Host | Jumpoint Target |
|---|---|---|
| Windows Server 2016 and 2019* | Yes | Yes |
| Windows Server 2022 | Yes | Yes |
| Windows 7 SP1 | No | Yes |
| Windows 10* | Yes | Yes |
| Ubuntu 20.04 - 22.04* | Yes | Yes |
| Ubuntu 24.04 | Yes | Yes |
| RHEL 8.8 and 8.9* | Yes | Yes |
| RedHat 9.3 and 9.4 | Yes | Yes |
| Amazon Linux 2 (AL2) | Yes | Yes |
| Amazon Linux 2023 (AL2023) | Yes | Yes |
| Debian 11 - 12 | Yes | Yes |
* 64-bit only
Supported platforms for other features
Some product features may have additional platform requirements, restrictions, or conditions. Refer to the documentation for that product feature for more information.
Updated 5 days ago