My account

What is the My Account page?

The My Account page provides users with access to their personal account settings, such as updating passwords, managing security settings, and viewing account details.

How is the My Account page useful to my organization?

The My Account page allows users to maintain secure and up-to-date account credentials, reducing administrative overhead and supporting the organization’s security policies.

How do I access the My Account page?

1. Use a Chromium-based browser to sign in to your Remote Support URL.
   This URL is provided in the BeyondTrust welcome email and includes your site URL followed by /login.
2. From the left menu, click My Account.
   The Profile page opens and displays by default.

Change your email address

1. In the Your Email Settings section, enter the email address you want your notifications (such as password resets or extended availability mode alerts) sent.
2. Enter your existing Remote Support password.
3. Click Change Email Settings.
   Your email updates and notifications are sent to the specified address.

Change your preferred email language

If more than one language is enabled on this site, set the language in which to send emails.

Change your display name

Private display name

Your name as displayed in all internal communications between representatives, on chat transcript reports, team activity reports, and so forth.

Public display name

Your name as displayed to customers.

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Note

By default, these two fields are in sync, so anything you type in the Private Display Name field is copied automatically to the Public Display Name field. To change your public display name, type in the name you want your customers to see. To put the fields back in sync, simply make them identical again.

Add or change your photo

Change or delete the photo that is associated with your account. This photo is displayed in the customer client chat window and in the /login administrative interface. The image used must be in .png or .jpeg format, no more than 1 MiB in size, and with a minimum 80x80 pixel size. Click Choose File to select an image. Once the selected file name is displayed, click Upload to use it, or Cancel, if you do not wish to keep the image you just selected. If the image selected has the correct dimensions, a message displays indicating the upload was successful.

Enable your extended availability mode

Extended Availability Mode allows you to receive email invitations from other users requesting to share a session, even when you are not logged into a console.