Status

What is the Status page?

The Status page is the Remote Support home page where you can view at-a-glance information about your Remote Support site health, view and communicate with representatives, and restart your software.

How is it useful to my organization?

Gain insights into your site status, available client software, connected clients, and ECM clients. You can also see which of your representatives are logged in and communicate with them via the Representatives page, and view product release notes in the What's New page.

How do I access the Status page?

1. Use a Chromium-based browser to sign in to your Remote Support URL.
   This URL is provided in the BeyondTrust welcome email and includes your site URL followed by /login.
2. From the left menu, click Status.
   If this is the first time logging in after a software update, the What's New page displays by default.
   Otherwise, the Information page opens and displays.

View your Remote Support site status

Review your site status:

• Primary Hostname: The hostname to which the BeyondTrust client software connects. To change this hostname, contact BeyondTrust Technical Support.
• Company/Division Name: The name of the organization for this Remote Support site.
• Product Name: The official name of this BeyondTrust product.
• Product Version: The version of Remote Support running on your site.
• Product Build: The Remote Support build number.
• API Version: The API version running on your Remote Support site.
• Supported ECM Protocol Version(s): The supported versions of ECM Protocol for your Remote Support site.
• Appliance GUID: The B Series Appliance GUID number.
• System Uptime: The time the system was last checked for uptime.
• Processes: Processes currently running.
• System Time: The system time for your Remote Support site.
• Time Zone: The time zone for your Remote Support site.
• Total Active Jump Clients Allowed: The number of active jump clients allowed on your site. Contact BeyondTrust Technical Support to add additional jump clients.
• Full Support Licenses: The total number of full support licenses for your Appliance B Series. Contact BeyondTrust Sales to add additional Appliance B Series licenses.
• Chat Support Licenses: The total number of chat-only licenses for your Appliance B Series. Contact BeyondTrust Sales to add additional Appliance B Series licenses.

Set your time zone

In the Site Status section, select a Time Zone from the drop-down list.
Your changes save immediately.

Restart your Remote Support software

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Warning

Only restart your Remote Support software if instructed to do so by BeyondTrust Technical Support.

1. Click Restart Remote Support Software.
   A confirmation message displays.
2. Click Yes, Restart.
   The software restarts. You will experience a downtime during the restart.

View your client software details

In the Client Software section, view the following details:

• Software name: The name of your available client software. Software in this list may not be connected.
• Built to attempt: These are the hostnames to which BeyondTrust client software connect.
  If the hostname attempted by the client software needs to change, notify BeyondTrust Technical Support of the needed changes so that Support can build a software update.

View your connected client software details

In the Connected Clients section, view the following details:

• Client Name: The connected client software name.
• Count: The number of connections specific to the client software.

View your Endpoint Credential Manager (ECM) client details

Important information about ECM clients

• To ensure optimal up-time, you can install up to five ECMs on different Windows machines to communicate with the same site on the BeyondTrust Appliance B Series.
• When you connect multiple ECMs to a BeyondTrust site, the B Series Appliance routes those requests to the ECM connected to the B Series Appliance the longest.