B SERIES APPLIANCE USER GUIDE

What is the B Series Appliance web interface?

The B Series Appliance is the platform that hosts your BeyondTrust Remote Support or Privileged Remote Access solution. It serves as the central point of administration and management for your BeyondTrust site, allowing administrators to configure, deploy, and maintain settings for secure and reliable access.

Important information about the B Series Appliance

• The B Series Appliance is configured separately from your Remote Support or Privileged Remote Access sites, with unique administrative credentials for security purposes.
• When setting up the B Series Appliance for the first time:
  • You must accept the BeyondTrust EULA.
  • You can configure network settings, licenses, and site details through the appliance's administrative interface.
  • Perform the initial setup and configuration as detailed in the B Series Appliance installation guide.
• BeyondTrust recommends maintaining separate, secure usernames and passwords for the B Series Appliance and associated Remote Support or Privileged Remote Access accounts.
• Once properly installed, the B Series Appliance allows you to begin supporting customers immediately.

If you encounter any issues or require further assistance, please contact BeyondTrust Technical Support.

How do I access the B Series Appliance?

1. In a chromium-based browser, enter the URL of your B Series Appliance and append /appliance to it.
2. Log in using the administrator credentials configured for the appliance. The default credentials are:
   • Username: admin
   • Password: password

For security, you are prompted to change the default credentials immediately upon initial login.

Passwords must be at least 8 characters in length and include each of the following: an uppercase letter, a lowercase letter, a number, and a special symbol.

You may restrict access to the login screen by enabling a prerequisite login agreement that must be confirmed before the login screen is displayed.

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Note

If you wish to enable the prerequisite login agreement, please see Appliance administration.

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Note

For security purposes, the administrative username and password for the /appliance interface are distinct from those used for the /login interface and should be managed separately.