Special actions | RS Cloud

What are special actions?

Special actions are custom tasks created to speed up processes on Windows, Mac, and Linux systems. These actions are designed to automate specific functions during remote sessions.

How are special actions useful?

Special actions allow representatives to perform tasks more efficiently by automating common actions across different operating systems. This helps reduce the time spent on routine tasks and ensures consistent execution during support sessions.

How do I access the Special Actions page?

1. Use a Chromium-based browser to sign in to your Remote Support URL.
   This URL is provided in the BeyondTrust welcome email and includes your site URL followed by /login.
2. From the left menu, click Console Settings.
   The Rep Console Settings page opens and displays by default.
3. At the top of the page, click Special Actions.
   The Special Actions page displays.

1. Add:- Adds a new special action.
2. Special Actions columns: The list of Special Actions columns.

   Special Actions columns

   • Name: Unique name of the special action.
   • Command: The name of the command line to run. For example, cmd.exe.
   • Arguments: Provide any arguments of the command.

3. Special Actions Settings: Enable or disable built-in settings.

Add a special action

1. From the left menu, click Console Settings.
   The Rep Console Settings page opens and displays by default.
2. At the top of the page, click Special Actions.
   The Special Actions page displays.
3. Click + Add .
   The Add Custom Special Action page displays.
4. Enter a unique Action name to help identify this action. During a session, a user can see this name on the special actions dropdown.
5. In the Command field, enter the full path of the application you wish to run. Do not use quotation marks; they will be added as necessary. Windows systems may make use of the macros provided. If the command cannot be located on the remote system, then this custom special action will not appear in the user's list of special actions.
6. Enter Arguments if the provided command will accept command line arguments. Arguments may use quotation marks if necessary, and arguments for Windows systems may use the provided macros.

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   For help with Windows arguments, search for "command line switches" on https://docs.microsoft.com/en-us/.

7. Select the Confirm checkbox to prompt users to confirm that they want to run this special action before it will execute. Otherwise, selecting the custom special action from the menu during a session will cause that special action to run immediately.
8. Select the Run elevated checkbox to cause this special action to appear only when the customer client is running in elevated mode. When you run a custom action in elevated mode, you will be prompted either to run it as the system user or to provide credentials for another valid account on the remote system.

Edit a special action

1. From the left menu, click Console Settings.
   The Rep Console Settings page opens and displays by default.
2. At the top of the page, click Special Actions.
   The Special Actions page displays.
3. locate the special action you want to edit.
4. Click .
   The Edit Custom Special Action page displays.
5. Edit the special action details. The details you can edit are the same as the Add Custom Special Action page details.
6. Click Save at the top of the page.

Delete a special action

1. From the left menu, click Console Settings.
   The Rep Console Settings page opens and displays by default.
2. At the top of the page, click Special Actions.
   The Special Actions page displays.
3. Locate the special action you want to delete from the list.
4. Click to delete the special action.

Special actions settings

Show built-in special actions

If you want to enable the default special actions provided by BeyondTrust, check Show Built-In Special Actions. Otherwise, to enable only your custom special actions, deselect this option.

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The Windows Security (Ctrl-Alt-Del) and Power Control Options special actions cannot be disabled. Also, disabling the built-in special actions will not disable the default special actions for mobile devices.