Special actions

What are special actions?

Special actions are custom tasks created to speed up processes on Windows, Mac, and Linux systems. These actions are designed to automate specific functions during remote sessions.

How are special actions useful?

Special actions allow representatives to perform tasks more efficiently by automating common actions across different operating systems. This helps reduce the time spent on routine tasks and ensures consistent execution during support sessions.

How do I access the Special Actions page?

1. Use a Chromium-based browser to sign in to your Remote Support URL.
   This URL is provided in the BeyondTrust welcome email and includes your site URL followed by /login.
2. From the left menu, click Console Settings.
   The Rep Console Settings page opens and displays by default.
3. At the top of the page, click Special Actions.
   The Special Actions page displays.

Add or edit special action

Action name

Create a unique name to help identify this action. During a session, a user can see this name on the special actions dropdown.

Command

In the Command field, enter the full path of the application you wish to run. Do not use quotation marks; they will be added as necessary. Windows systems may make use of the macros provided. If the command cannot be located on the remote system, then this custom special action will not appear in the user's list of special actions.

Arguments

If the provided command will accept command line arguments, you may enter those arguments next. Arguments may use quotation marks if necessary, and arguments for Windows systems may use the provided macros.

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Note

For help with Windows arguments, search for "command line switches" on https://docs.microsoft.com/en-us/.

Confirm

If you check the Confirm box, then users will be prompted to confirm that they want to run this special action before it will execute. Otherwise, selecting the custom special action from the menu during a session will cause that special action to run immediately.

Run elevated

Checking this option causes this special action to appear only when the customer client is running in elevated mode. When you run a custom action in elevated mode, you will be prompted either to run it as the system user or to provide credentials for another valid account on the remote system.

Special actions settings

Show built-in special actions

If you want to enable the default special actions provided by BeyondTrust, check Show Built-In Special Actions. Otherwise, to enable only your custom special actions, deselect this option.

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Note

The Windows Security (Ctrl-Alt-Del) and Power Control Options special actions cannot be disabled. Also, disabling the built-in special actions will not disable the default special actions for mobile devices.