Support

What is the Support page?

The Support page provides access to tools and options for diagnosing and troubleshooting issues with the B Series Appliance, including system logs and diagnostic information.

How is it useful to my organization?

This page helps IT teams quickly identify and resolve issues, ensuring the appliance functions optimally and minimizing downtime.

How do I access the Support page?

1. Use a Chromium-based browser to sign in to your B Series Appliance. The URL is provided in the BeyondTrust welcome email and includes your site URL followed by /appliance.
2. From the top menu, click Support.
   The Utilities page opens and displays by default.

How to debug network issues

The Utilities section can be used for debugging network problems. If you are unable to establish a connection, these utilities may help to determine the reason:

• Test your B Series Appliance’s DNS resolution by performing a lookup of a hostname, or a reverse lookup of an IP address.
• Ping a hostname or IP address to test your B Series Appliance’s network connectivity.
• Use the Traceroute to view the path that packets take on their journey from the B Series Appliance to any external system.
• Use the TCP Connection Test to check connectivity of a specific port on a target IP address or hostname.
• Use the SSL/TLS Connection Test to check connectivity to HTTPS or other TLS remote servers.