Advanced support

What is the Advanced Support page?

The Advanced Support page provides additional diagnostic tools and options for contacting BeyondTrust Support, enabling more in-depth troubleshooting and assistance.

How is it useful to my organization?

This page offers enhanced troubleshooting capabilities and streamlined access to expert support, helping to resolve complex issues more efficiently.

How do I access the Advanced Support page?

1. Use a Chromium-based browser to sign in to your B Series Appliance. The URL is provided in the BeyondTrust welcome email and includes your site URL followed by /appliance.
2. From the top menu, click Support.
   The Utilities page opens and displays by default.
3. At the top of the page, click Advanced Support.
   The Advanced Support page displays.

How to get help from BeyondTrust Technical Support

The Advanced Support section gives you contact information for your BeyondTrust Technical Support team and also allows an appliance-initiated support tunnel back to BeyondTrust Technical Support, enabling quick resolution of complex issues.

If the A Support Session with BeyondTrust Corporation in progress section is visible, BeyondTrust Technical Support has an active session taking place with your B Series Appliance. The Duration column indicates how long BeyondTrust Technical Support has been in session with your B Series Appliance. To stop the session, click Terminate, and the tunnel between your B Series Appliance and BeyondTrust Technical Support closes.