BeyondTrust Remote Support

Create a Remote Support API account

  1. Within your Remote Support administration dashboard, navigate to Management and click API Configuration.

  2. Under API CONFIGURATION, ensure Enable XML API is checked.

  3. Click Add beside API Accounts and configure the following:

    • Provide a human-readable name and any descriptive comments for referencing your account.
    • Under Permissions, ensure the following options are selected:
      • Command API: Read only
      • Configuration API: Allow Access, Manage Vault Accounts
      • Reporting API: Allow Access to Access Session Reports and Recordings, Allow Access to Syslog Reports
  4. The permissions window in Remote Support Cloud, with required permissions for Insights outlined

    Remote Support will generate a new client ID and client secret. Copy the client ID and client secret prior to saving the information and exiting this page.

  5. Click Save.

Add a Remote Support Cloud connector

  1. Within the Insights Tenant dashboard, navigate to Menu > Connectors > Available and click Create Connector beside Remote Support Cloud.

  2. Provide the following information to connect to Remote Support:

    • Name: A human-readable name for your Remote Support connector.
    • Remote Support Domain: Your Remote Support domain, e.g., subdomain.beyondtrustcloud.com.
    • Client ID: Paste the Client ID provided in Step 3 of your Remote Support configuration, above.
    • Client Secret: Paste the Client Secret provided in Step 3 of your Remote Support configuration, above.
  3. Click CREATE CONNECTOR.

Navigate to the Configured Connectors panel (Menu > Connectors > Configured) to confirm that connector creation was successful and review any connector settings.


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