BeyondTrust Remote Support | Insights

Learn how to create a Remote Support Cloud connector in BeyondTrust Identity Security Insights.

Prerequisites

BeyondTrust Remote Support access

• Administrator access to the Remote Support /login interface.
• The XML API is enabled on your Remote Support appliance.
• You have the appliance hostname and are able to create API accounts.

Identity Security Insights access

• Administrator access to Identity Security Insights.
• Your Insights site is provisioned and active.

Network requirements

• The Insights IP addresses for your region are allowlisted on your Remote Support appliance.

Step 1: Create a Remote Support API account

1. Within your Remote Support administration dashboard, navigate to Management and click API Configuration.

2. Under API CONFIGURATION, ensure Enable XML API is checked.

3. Click Add beside API Accounts and configure the following:

   • Provide a human-readable name and any descriptive comments for referencing your account.

   • Under Permissions, ensure the following options are selected:

     Permission category	Permissions
     Command API	Read only
     Configuration API	Allow Access, Manage Vault Accounts
     Reporting API	Allow Access to Access Session Reports and Recordings, Allow Access to Syslog Reports

     
     
   
   • Under Network Restrictions, enter the following IP addresses:
     • US sites:
       • 50.16.236.14
       • 54.163.153.193
       • 54.225.135.48
     • EU sites:
       • 3.72.126.244
       • 3.78.41.126
       • 3.125.93.216
     • UK sites:
       • 18.130.205.142
       • 18.133.85.99
       • 18.135.255.23
     • CA sites:
       • 35.182.121.100
       • 3.97.211.0
       • 3.96.180.135
     • IN sites:
       • 65.2.101.179
       • 52.66.21.171
       • 3.108.43.201
     • AU sites:

       • 52.64.252.137

       • 54.252.35.200

       • 54.153.250.211

   ℹ️

   For FedRAMP connectors, refer to the IP address shown on the Create Connector page.

4. Remote Support will generate a new client ID and client secret.

   🚧

   Important

   Copy the client ID and client secret before saving the information and exiting this page.

5. Click Save.

Final step: Add a Remote Support Cloud connector

1. Select > Connectors.
2. Click the Total configured link.
3. Select Create Connector > Remote Support.

4. Provide the following information to connect to Remote Support:
   • Name: A human-readable name for your Remote Support connector.
   • Remote Support Domain: Your Remote Support domain, e.g., subdomain.beyondtrustcloud.com.
   • Client ID: Paste the Client ID. See Step 1.
   • Client Secret: Paste the Client Secret. See Step 1.
5. Click Create Connector.

Navigate to the Configured Connectors panel ( > Connectors > Total Configured) to confirm the connector is successfully created and review any connector settings.