BeyondTrust Remote Support
Create a Remote Support API account
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Within your Remote Support administration dashboard, navigate to Management and click API Configuration.
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Under API CONFIGURATION, ensure Enable XML API is checked.
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Click Add beside API Accounts and configure the following:
- Provide a human-readable name and any descriptive comments for referencing your account.
- Under Permissions, ensure the following options are selected:
- Command API: Read only
- Configuration API: Allow Access, Manage Vault Accounts
- Reporting API: Allow Access to Access Session Reports and Recordings, Allow Access to Syslog Reports
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Remote Support will generate a new client ID and client secret. Copy the client ID and client secret prior to saving the information and exiting this page.
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Click Save.
Add a Remote Support Cloud connector
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Within the Insights Tenant dashboard, navigate to Menu > Connectors > Available and click Create Connector beside Remote Support Cloud.
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Provide the following information to connect to Remote Support:
- Name: A human-readable name for your Remote Support connector.
- Remote Support Domain: Your Remote Support domain, e.g., subdomain.beyondtrustcloud.com.
- Client ID: Paste the Client ID provided in Step 3 of your Remote Support configuration, above.
- Client Secret: Paste the Client Secret provided in Step 3 of your Remote Support configuration, above.
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Click CREATE CONNECTOR.
Navigate to the Configured Connectors panel (Menu > Connectors > Configured) to confirm that connector creation was successful and review any connector settings.
Updated about 1 month ago