Password reset

What is the password reset feature?

The password reset feature allows designated user accounts to reset the passwords of other user accounts within the Remote Support environment.

How is the password reset feature useful?

The password reset feature ensures secure and efficient management of user access by enabling authorized users to assist with password recovery, reducing downtime and administrative workload.

How do I access the Users page to enable password reset?

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the left menu, click Remote Support > Users & Security.
   The Users page displays.

User accounts

Administrators can delegate, via user permission, the task of resetting local users’ passwords and locked user accounts to another user, without also granting full administrator permissions. Local users may continue to reset their own passwords.

When a privileged non-administrative user enters the Users & Security > Users page in the administrative /login interface, they see a limited-view Users screen containing Change Password links for non-administrative users. The privileged user is not able to edit or delete user accounts. Privileged users are not allowed to reset administrator passwords, or the passwords of security provider users.

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Note

Administrators with the Allowed to set passwords permission will see no difference in the user interface.

Search users

Search for a specific user based on Last Authenticated As, Public Display Name, Private Display Name and Email Address.

Select visible columns

Use the dropdown menu to select which columns to display.

Reset a user's login attempts

1. From the left menu, click Remote Support > Users & Security.
   The Users page displays.
2. Locate the user who has one or more failed login attempts.
3. Click their name to reset the number back to 0.

Change the password for a non-administrative user.

1. From the left menu, click Remote Support > Users & Security.
   The Users page displays.
2. Locate the non-administrative user.
3. Click .
   The Edit User page displays.
4. Enter the New Password to assign to this user account. The password may be set to whatever you choose, as long as the string complies with the defined policy set on the /login > Management > Security page.
5. Select Email password reset link to user to send the user an email containing a link to reset the password for their account. This feature requires valid SMTP configuration for your appliance, set up on the Remote Support > Management > Email Configuration page.
6. Select Must reset password at next login to require the user to reset their password when they login next.
7. Click Save at the top of the page.