Password reset | RS Pathfinder

What is the password reset feature?

The password reset feature allows designated user accounts to reset the passwords of other user accounts within the Remote Support environment.

How is the password reset feature useful?

The password reset feature ensures secure and efficient management of user access by enabling authorized users to assist with password recovery, reducing downtime and administrative workload.

How do I access the Users page to change password?

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.

2. In the upper-right corner, locate your profile.

3. Click Manage Profile.

   

User accounts

Administrators can delegate, via user permission, the task of resetting local users’ passwords and locked user accounts to another user, without also granting full administrator permissions. Local users may continue to reset their own passwords. The privileged user is not able to edit or delete user accounts. Privileged users are not allowed to reset administrator passwords, or the passwords of security provider users.

Change the password for a non-administrative user.

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. In the upper-right corner, locate your profile.
3. Click Manage Profile.
4. From the Update Password section, type your current password. Then, type your new password in the New Password and Confirm New Password fields.
5. Click Update Password.