ANDROID REP CONSOLE USER GUIDE
BeyondTrust enables you to support your customers remotely by connecting to them through the BeyondTrust Appliance B Series. This guide is designed to help you install BeyondTrust onto your Android device and understand the features of the Android representative console.
Use this guide only after an administrator has performed the initial setup and configuration of the B Series Appliance as detailed in the B Series Appliance installation. Once BeyondTrust is properly installed, you can begin supporting customers immediately. Should you need any assistance, please contact BeyondTrust Technical Support.
Note
BeyondTrust Android support is limited to phones and tablets. Other devices running Android OS are not certified or tested for compatibility.
Quick steps to get started in the web rep console
View quick steps
- Mobile device management: Manage and secure mobile devices and apps within your organization
- Credential injection: Automatically input credentials to securely access systems and applications
- Rep console app for Android: How to log into the Android rep console and connect to remote endpoints
- Jump Clients and Jump shortcuts: Start a session with an unattended endpoint
- Support session toolset: How to perform actions in a support session
- Collaboration and controls: How to interact with other representatives
Install the rep console on Android
The BeyondTrust representative console for Android is available for free download from Google Play. From your Android device, search Google Play for "BeyondTrust Representative Console" and then install the app.
To run the BeyondTrust representative console on your device, your Android device must be running 4.0+.
Important
Your B Series Appliance must be equipped with a valid SSL certificate signed by a certificate authority. BeyondTrust does not support using self-signed certificates for the Android representative console. Once you have applied a CA-signed SSL certificate to your B Series Appliance, contact BeyondTrust Technical Support. Your support representative will create a new software build that integrates your SSL certificate. With this updated build installed on your B Series Appliance, you can run the BeyondTrust representative console on your device to provide remote support from virtually anywhere.
Updated 5 days ago