WELCOME TO REMOTE SUPPORT

What is Remote Support?
What is Secure Remote Access?
Remote Support supported platforms
Cloud network infrastructure
Cloud security
On-premises network infrastructure
- Network considerations
B Series Appliance on-premises security
Remote Support licenses
BeyondTrust Cloud region availability
Hosting locations and disaster recovery
FIPS 140-2 compliance statement

FOR ADMIN USERS ON PATHFINDER

Welcome to Remote Support on Pathfinder
Pathfinder administration
SSL certificate setup
- Replicate, renew, re-key, or re-issue an SSL certificate
Status
- Representatives
Consoles & downloads
- Drivers
My account
- Security
Configuration
Jump
Vault
Console settings
Users & security
Reports
Public portals
Dashboards
- Network restrictions
Management
Appliance

FOR ADMIN USERS ON CLOUD

Welcome to Remote Support Cloud
APPLIANCE DEPLOYMENT
- SSL certificate setup
  - Replicate, renew, re-key, or re-issue an SSL certificate
REMOTE SUPPORT FOR ADMINS

FOR ON-PREMISES ADMINS

Welcome to Remote Support for On-Premises
Enable automatic critical updates for Remote Support
B SERIES APPLIANCE DEPLOYMENT
REMOTE SUPPORT FOR ADMINS
B SERIES APPLIANCE USER GUIDE

FOR REMOTE SUPPORT REPRESENTATIVES

DESKTOP REPRESENTATIVE CONSOLE USER GUIDE
WEB REP CONSOLE USER GUIDE
ANDROID REP CONSOLE USER GUIDE
iOS REP CONSOLE USER GUIDE
Troubleshoot rep console connections

FOR REMOTE SUPPORT END USERS

DESKTOP CLIENT USER GUIDE
ANDROID CLIENT USER GUIDE
iOS CLIENT USER GUIDE

REMOTE SUPPORT FEATURE GUIDES

ATLAS CLUSTER GUIDE
EQUILIBRIUM GUIDE
FAILOVER GUIDE
JUMP TECHNOLOGY OVERVIEW
JUMP CLIENT GUIDE
JUMPOINT GUIDE
SESSION POLICY GUIDE
SMART CARD GUIDE
TWO-FACTOR AUTHENTICATION GUIDE
VAULT GUIDE
SUPPORT PORTAL CUSTOMIZATION GUIDE

INTEGRATIONS

BeyondTrust integrations
Autotask
Beyond Identity (SAML)
BlokSec
BMC Remedy
CA Service Desk
Delinea Secret Server
Duo (SAML)
Entra ID (SAML)
Entrust IDaaS (SAML)
Freshservice
HaloPSA or HaloITSM
HYPR
Ivanti Service Manager
Jira Service Management
Kerberos
LDAP
Microsoft Dynamics 365
Password Safe
Ping DaVinci Connector
Ping Identity PingOne (SAML)
Portal Guard
RADIUS
SailPoint Identity IQ
SailPoint IdentityNow
Salesforce
SAML
SecureAuth Arculix
ServiceNow CSM
ServiceNow ITSM Basic
ServiceNow ITSM Enterprise
SIEM tool plugin
Splunk
Zendesk

DEVELOPER RESOURCES

BEYONDTRUST API GUIDE
INTEGRATION CLIENT GUIDE
MIDDLEWARE ENGINE GUIDE
OUTBOUND EVENTS GUIDE
REAL-TIME DASHBOARD GUIDE
SDK FOR ENDPOINT CREDENTIAL MANAGER GUIDE
SDK FOR iOS AND ANDROID GUIDE
SNMP GUIDE
SYSLOG GUIDE
- Message format
- Syslog events and fields

RELEASE NOTES

Remote Support release notes
Android console, client, and SDK release notes
iOS console, client, and SDK release notes
Base software release notes
Endpoint Credential Manager release notes
Integration client release notes
Remote Support integrations release notes
Operating system compatibility statements

Remote Support release notes

Suggest Edits

Release Notes

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Updated 6 months ago

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