PagerDuty | Entitle

Overview

PagerDuty is a platform that provides real-time alerts, on-call scheduling, and incident response services to help businesses minimize downtime and handle digital operations effectively.

As an admin, you can connect Entitle to PagerDuty, get current on-call employees based on PagerDuty groups, and define dedicated Birthright policies or Approval workflows that provide those on-call employees with access to your applications.

On-Call-based workflow configuration

On-Call-based policy configuration

General guidelines

To connect your PagerDuty in Entitle, you will need to create an API token.

Prerequisites

PagerDuty admin account.

Set up PagerDuty to work with Entitle

Log in to PagerDuty with an admin account.
Click on the Integrations → API Access Keys in the navigation menu.

Click on the Create New API Key button.

Add an informative title within the Description box, and click on the Create Key button.

Copy the generated API key, as you will use it later on, and click on the Close button.

Connect PagerDuty in Entitle

Log in to Entitle and go to the Org Settings page.
Click Connect to the right of the PagerDuty row.

Paste the API key you copied earlier, and then click on the Integrate button.

Click Integrate.

Test your PagerDuty connection

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The connection setup should take up to a few minutes.

A browser refresh might be required in order to see the changes.

There are 2 ways to ensure the connection was successfully established:

Approval workflows - A new section, in schedule will appear, and the on-call groups will be listed below.

Birthright policies - On-call groups will be populated once a policy is created or edited.

On-Call integration sync times

On-call integrations are synced automatically twice every hour, at HH:05 and HH:35 (e.g., 12:05, 12:35, 13:05, etc.). Allow a few minutes after these times for any changes to appear.

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If you cannot see any of your on-call groups populated in Entitle, please reach out to Entitle on your Slack/Teams channel.