Email notifications

What are email notifications?

Entitle supports email notifications for just-in-time access requests-related events such as access grants, revocations, and upcoming expirations.

How are they useful?

Email notifications ensure access request-related updates reach users on their email clients wherever they are. Some users may not be active on Slack or Microsoft Teams, which are other alternative channels to get Entitle notifications. Since many organizations rely primarily on email, this channel provides a reliable way to deliver important notifications. Emails also support auditability through archiving and easy search, aid with compliance, and improve efficiency. Notifications can be sent via email, Slack, Teams, or through all three channels simultaneously, offering flexible options to fit organizational communication needs.

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Email notifications are only sent if they have been enabled by your organization’s admin. If Slack and/or Teams integration are active, notifications will also be delivered through those channels.

Events supported by email notifications

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• Email content includes event type, resource, and action button (e.g., “View request”).
• Below you will find a list and examples of event-based email notifications supported by Entitle.

1. When a new request is submitted:

   • Recipients: Approvers for the request.
   

2. When permissions are approved or denied:

   • Recipients: Requesters.

   Approved:

   

   Denied:

3. When permissions are granted:
   • Recipients: Requesters.

4. When permissions are revoked by an Entitle administrator or expired:

   • Recipients: Requesters whose permissions were revoked or expired.

5. When permissions are about to expire, 7 and 1 days ahead of the expiration:
   • Recipients: Requesters with the expiring permission.

6. When a comment is added to a request a user was a part of:
   • Recipients: All participants of the request (e.g., requesters, approvers).