Entitle for Slack

Overview

Slack is a messaging and collaboration platform designed for teams and workplaces. It allows users to communicate, share files, and collaborate in real-time through channels, direct messages, and integrations with various other tools and services.

Entitle can be added as an app on Slack. This will require your Admin to configure the integration between Entitle and Slack through the Entitle admin console. Following the integration, the Entitle app is added to the list of available apps in your organization, but you will still need to add it to your Apps list. The interaction in the Entitle App is through “/” (slash) commands, as described below.

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Important

Slack requires a one-to-one authorization between the Entitle email address of a user and their Slack instance. Otherwise, the integration will not be able to authorize correctly when a user tries to use the Entitle app in Slack.

Integrate Slack with Entitle

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Note

Only Entitle admins can configure the integration with Slack.

1. Log in to Entitle and navigate to the Org settings page.

   

2. Locate the Slack app and click Connect.

3. Grant your consent in the Slack portal.

   The Slack app is now integrated with Entitle.

Adding Entitle to your Apps list

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Note

In some cases, the Entitle app will be automatically added to your Apps list. Otherwise, follow the instructions below.

1. On the left-side navigation menu, click More > Apps.

   

   The Apps directory screen is displayed.

2. Click the Entitle app to add it to your Apps list.

Permission request flow in Slack

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Note

• For instructions on how to create a new permission request on Slack, see the Entitle for Slack end-user guide.

1. Once an access request is submitted, the approver will receive a message via Slack regarding the summary of the request, including the ticket linked to it (in case there is such).

   
   
   

2. Once the permission is approved, another message is displayed to the end-user, indicating that the request has been approved.

End-user log in using ephemeral credentials

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Note

• Some services, such as MongoDB, do not support SSO or may be not configured to work with the organization IdP. In such cases, the end-user is required to log in directly to the service using ephemeral credentials received through Slack.
• For details, see the Entitle for Slack end-user guide.

Add a new comment on Slack

You can add comments to the request as well as receive notifications on comments that were added by others.

1. When a comment is added to the request, the following notification displays on Slack:

   
   

2. Click View comment to see the comment in the context of the request itself.

3. The comment will be visible in the request details screen of the specific request in the Entitle web app. Through there, you will be able to reply to any existing comments or add new ones.