Entitle Web App

Log into Entitle

Log in via the Entitle web app

You can log in to Entitle by using your company's standard applications portal by Google, Okta, and Microsoft. Otherwise, you can also log in directly to Entitle:

1. Navigate to Entitle in your web browser. The following screen is displayed:

2. Click on the desired option and enter your credentials.

3. You will now see the Requests screen.

   

Log in via Entra ID SSO application

Another way through which you can log into Entitle is through the My Apps portal in Microsoft:

1. Log into your Microsoft Apps dashboard.
2. Locate Entitle among the app tiles and click it.
3. You will now be logged into Entitle.

Log in via Okta as an IdP

Follow the Okta SAML integration guide to log in to Entitle using Okta.

User profile page

1. To see your user profile details and make changes if necessary, click the Profile button at the top-right corner, right under your Entitle user.

2. The Profile screen has two main functionalities:

   1. Manage integration accounts: This allows you to view which integrations you have an account in, and perform changes if necessary.

      

   2. Manage Personal Access Tokens: This allows you to manage and gather your personal access tokens. Click the Add button to add a new token, or Revoke to remove a specific token from the list.

      
   3. 
      

Manage integration accounts

Add a new integration

1. In your profile under Integration accounts, Click Add integration.

2. Select an integration from the list, and an account you wish to associate with it. You can select multiple accounts if needed. Click Add integration to save.

   

3. The new integration and its associated accounts will now appear as a new tile under the Integration accounts section of your profile.

Account association to integrations

1. Under the Integration accounts section, locate the integration you wish to associate accounts to.

2. Click the “+” icon next to it.

   

3. Select the accounts you wish to associate in the Add accounts pop-up screen. Note that you can add multiple accounts. Click Add accounts.

   

Remove account association from integrations

1. Under the Integration accounts section, click the x icon next to the account you wish to de-associate from the specific integration.

   

2. In the pop-up screen, click the Remove account button. Note: If an integration has only one account that has been removed, the integration itself will be removed.

   

Overview

Once you log into Entitle, you will be able to do the following:

• Request just-in-time access to applications if needed.
• Respond to colleagues’ access requests awaiting your approval (in case you are defined as an approver in your organization).
• Track your previous access requests in Entitle.
• See the permissions you have for your organization’s applications.
• See all the access requests you have ever requested and perform additional actions.

Create a new request

This section allows you to create new access requests. These can be created for yourself, or you can create them on someone’s behalf.

Stage 1: Choose a desired role for access

1. Click on the top-right button New Request.

2. In the new pop-up window, you can use the search bar to search for the roles, applications, or bundles you need to get access to. Otherwise, by using the Filter bar you can choose to filter your desired permissions to either All (apps and bundles), only Apps, or only Bundles.
3. After that, you will see your chosen apps and bundles appear under the Selected apps & bundles section. If you wish to undo your choice, simply delete it.

4. Once you’re done, click Next in the bottom-right corner.

Stage 2: Choose your desired access duration

1. Simply click on your desired duration. In case you wish the duration to be unlimited, choose Forever. Then, click Next to continue.
2. Keep in mind that these durations are defined by the Entitle admins for the organization, meaning that you will get various duration combinations due to that (including the Forever option which might not be shown at all).

Stage 3: Reason for the request

1. Under Reason for the request briefly explain the reason for your request.

2. Optional step: In case the Entitle admins in your organization have linked your ticketing system into Entitle, and you wish to link your request to an existing ticket (In Jira or Zendesk), search for it in the Link request to a 3rd party ticket search bar.

   

3. Once done, click the Review Request button on the bottom-right corner.

Stage 4: Review and submit your request

1. You will now be able to review the different details of your request and make adjustments if needed. As part of that, you can see and edit the account for which you are requesting this request under the Accounts column.
2. Once done, click Submit Request in the bottom-right corner.
3. Your request is now submitted and will be added to the My Pending Requests section.

Awaiting your approval requests - for Approvers

If you are defined as an approver in your organization, you will see a list of the existing requests waiting for your approval at the top of the home page. There you will find the details of the submitted request (duration, reason, and date) and can choose whether to Approve or Deny it.

By clicking anywhere on the specific request, you will be able to see its current status and further details on the request in the activity pane.

My pending requests

In this section, you will see your existing requests and their details, which were created by you or have been created by another user on your behalf.

Viewing the Request Details

By clicking anywhere on the specific request, you will be able to see its current status in the activity pane on the right, as well as the request details and approval process.

Adding a comment

1. It is possible to add a comment to an existing request at any time, through the Awaiting for Your Approval (if you’re an approver) or the My Pending Requests sections. Comments are a way of communication between requesting users and approvers.
2. The comments will appear in the Activity Pane, and employees involved in the access requests (approvers and requesters) will also receive a Slack/Teams notification upon posting the comment.

My permissions

In this section, you will be able to see all your granted permissions.

You will see a table with all your current permissions by clicking on any of the application boxes. Those who were granted to you Entitle will have the corresponding data of their request.

In the drop-down menus above the table, you will be able to look for specific permissions in various ways; by looking at a specific integration (application), an account, a Resource Type (groups or roles), and by choosing Entitle in the Resource tab you will also be able to choose specific roles and see which permissions they have.

Recent requests

In this section, you will be able to:

• View your five most recently submitted requests.
• View and manage your past requests - Click the Past requests button on the right side, to see them all.

• Renew/Edit request permissions:

  • Click the Renew request button if the duration of the granted permission expires or is about to expire. It does not require the need to fill out an entire request.
  • Click the Edit before renew option in case any changes need to be made to the request’s components.
  • Once done, the request will be added as a new request to the My Pending Requests list with the same attributes as the previous one.

• Sort or Filter requests:

  • Click the Past requests button. You can use the Requests bar, Sort, and Filters buttons to manage your requests.

    

  • Requests bar - Navigate to your preferred view: Your requests, Responded to (if you are an Admin), or All requests.

    

  • Sort - Use this button to sort your requests according to the request number, duration, status, and the employee for which the access request was created.

    

  • Filters - In the following pop-up window, choose any or all of the available filter options:

    
    • Creators – click the field to select the employee who created the request. Repeat to add additional creators.
    • Receivers – click the field to select the employee for whom the request was created. Repeat to add additional receivers.
    • Statuses – click the field to select one of the possible statuses.
    • Minimum duration – click the field to select requests that are longer than your selected duration.
    • Maximum duration – to select requests that are shorter than the duration you have selected.
    • Creation time from – click the fields to select the beginning of the creation time range.
    • Creation time to – click the fields to select the end of the creation time range.
    • Bundles – click the fields to select a bundle. When using this filter only requests that include this bundle will appear. Repeat to add additional bundles.
    • Integration – click the field to select the desired integration.
    • Resource – Click the field to select the desired integration resource.
    • Role – click the field to select the desired role of an integration resource. Repeat to add additional roles.