Support

What is the Support page?

The Support page provides contact information for reaching BeyondTrust Technical Support and includes a feature for creating a fully encrypted support tunnel to allow BeyondTrust representatives secure access to your B Series Appliance when needed.

How is the Support page useful to my organization?

The Support page ensures quick and secure access to technical support, enabling rapid resolution of complex issues through a secure tunnel, and provides essential contact details for reaching support representatives when necessary.

How do I access the Support page?

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the main menu, click Privileged Remote Access > Management.
   The Managment page opens and the Software tab displays by default.
3. Click the Support tab.
   The Support tab displays.

The Support page

1. Left menu: Easy access to all pages in Privilege Remote Access, including Status, Consoles & Downloads, My Account, Configuration, Jump, Vault, Console Settings, Users & Security, Reports, Management, and Appliance pages.
2. Status: Opens the Status page.
3. Header: Change your tenant site, manage your profile, and access documentation.

4. Support Codes: List of codes that are provided by BT Support.

How to get support

BeyondTrust Support contact information

The support page provides contact information should you need to contact a BeyondTrust Technical Support representative.

Advanced technical support from BeyondTrust

In the event that a BeyondTrust Technical Support representative should need access to your B Series Appliance, they will provide you with support, access, and override codes to enter on this page to create a B Series Appliance-initiated, fully encrypted support tunnel back to BeyondTrust for quick resolution of complex issues.