DocumentationAPI ReferenceRelease Notes
Documentation

Reports | PRA Pathfinder

What are reports?

Reports allow administrators and privileged users to generate comprehensive documentation on system activities, with the ability to apply filters for customized insights tailored to specific needs.

How are reports useful?

Reports help track and analyze system usage, performance, and security metrics, providing valuable information for compliance, auditing, and decision-making within the organization.

How do I access the Reports page?

  1. Sign into app.beyondtrust.io.
    The BeyondTrust Home page displays.
  2. From the main menu, click Privileged Remote Access > Reports.
    The Reports page opens and the Access tab displays by default.

The Access Reports page

An image of the "Access Reports" section from a Privileged Remote Access system. The interface includes options to generate reports based on filters such as session ID, date range, endpoint, Asset Group, user, vendor group, and external key. Buttons for resetting the form, downloading the report, and showing the report are also visible.
  1. Left menu: Easy access to all pages in Privilege Remote Access, including Status, Consoles & Downloads, My Account, Configuration, Asset Management, Vault, Console Settings, Users & Security, Reports, Management, and Appliance pages.
  2. Status: Opens the Status page.
  3. Header: Change your tenant site, manage your profile, and access documentation.
  1. Report Type: Select the type of report you want. The choices are Session, Summary, or Session Forensics.
  2. Filters: Select the filters for the report.
  3. Download/Show Report: Option to download or show report results.

How to generate an access report

Administrators and privileged users can generate broad, comprehensive reports and also apply specific filtering to customize reported information based on clear-cut needs.

Report type

There are three activity report types:

  • Session
  • Summary
  • Session Forensics (if enabled).

Session report

View all access sessions that match the criteria you specify in report filters. Session reports include basic session information along with links to session details, chat transcripts, and video recordings of screen sharing, keystrokes entered during a session, TCP & IP Tunnel Protocol Tunnel Asset, and command shells.

Session reports detail a record of the full chat transcript, the number of files transferred (and details on failed file transfers), and specific actions that took place during the session. Windows events that present obvious visual changes within a session are captured as events in the session details. This primarily includes changes to the foreground window, with the executable name and its window title.

Specific command information relevant to Run as commands, including credentials, is also provided, but this reporting can be disabled in Security: manage security settings.

Other session information includes the session duration, local and remote IP addresses, and remote system information (if enabled). Reports can be viewed online or downloaded to your local system.

To view session details:

  1. Go to Reports > Support.
  2. Under Report Type select Session.
  3. Click Show Report to display a list of completed sessions.
  4. Click Details to the right of any report to view the session details.

If screen share recording is enabled, view a video playback of individual sessions, including captions of who was in control of the mouse and keyboard at any given point during the session. If keystroke recording is enabled, view or download a transcript of all keystrokes entered during the session. If TCP & IP Tunnel Protocol Tunnel Asset recording is enabled, view video recordings of the user's entire desktop. If command prompt recording is enabled, view recordings and/or text transcripts of all command shells run during the session.

Image of Session recordings and transcripts available.

All recordings are stored on the B Series Appliance in raw format and are converted to compressed format when viewed or downloaded.

AI Session Summaries

AI session summaries automatically generate a written summary of each support session after it ends. Administrators enable the feature and choose a summary language. Representatives can view summaries in session reports and regenerate them if needed.

To view an AI-generated session summary:

  1. Go to Reports > Support.

  2. Under Report Type select Session.

  3. Click Show Report to display a list of completed sessions.

  4. Click Details to the right of any report. All session details display, and the AI Session Summary displays at the top of the report.

  5. If the summary is not displayed, click the Generate Session Summary button:Image of the Generate Session button

  6. You can also Regenerate an AI Session Summary, or Delete the summary:

    • If you aren’t satisfied with the initial summary, you can regenerate it. After regenerating, you're presented with two options: keep the original summary or keep the regenerated one. The active summary is visible to all users in /login, while the regenerated summary is only visible to the representative who initiated the regeneration. Once the representative selects which summary to keep, that version becomes the active summary and is displayed to all users.

    • Selecting the Delete button deletes all summaries associated with the session, both the active summary and any pending regenerated summary.

    ℹ️

    If an administrator disables the session summary feature in Configuration, any previously generated summaries remain visible to users and can still be deleted. Summaries are stored in the database and are not automatically removed when the feature is disabled.

Image of the Regenerate and Delete Summary links.
ℹ️

Privileged Remote Access captures the full session recording. Due to storage limitations, only the first 10–15 minutes of video are retained. The recording is trimmed from the end and is capped at 25 MB before upload.

Summary report

Summary reports provide an overview of session activity over time, categorized by user. Statistics include the total number of sessions run, the average number of sessions per weekday, and the average duration of sessions.

Session forensics report

Access sessions forensics reports allow you to search for session events across all access sessions, as well as find sessions containing the given text or phrase provided in the filter. This searches chat messages, command shell commands, file transfers, file system modifications, registry modifications, and foreground window titles. This option only displays if you select the Enable Session Forensics checkbox. For more information about access session logging, see Access session logging.

Filters

You can apply filtering options as needed to derive more customized reports from the basic report types. Enable one or more filters as you wish, but only sessions that match all filters selected will be shown.

Session ID or sequence number

This unique identifier requires that you specify the ID (LSID) or sequence number for the single session you seek. This is often helpful if you have an external ticketing system or CRM integration. You cannot combine this filter with others. This option is only available in the Session report type.

Date range

Select a start date for which to pull reporting data. Next, select either the number of days for which to pull your report or an end date.

Endpoint

This criterion filters sessions by computer name, public IP, or private IP.

Asset Group

This criterion filters sessions by Assets belonging to a certain Asset Group. If selected, the following options are available:

  • Find all sessions started from Assets belonging to a specific Asset Group.
  • Find all sessions started from personal Assets for a specific user.
  • Find all sessions in your personal Asset Group.

User

Select a user from the Search for a user box to filter sessions where a specific user participated. Select Match only if the selected user is the primary user for the session to find sessions only where the user was the primary user.

Vendor group

Use this criterion to find all sessions in which any users of a vendor group participated. A search box allows you to search for a specific vendor group.

External key

Use this criterion to filter to report sessions that used the same specific external key.

Include only completed sessions

Use this criterion to filter to include only sessions that have been completed. This excludes sessions that are still running.

Download or Show report

Once your filter criteria are selected, you can either download the report in a Microsoft Excel spreadsheet or show the report in a HTML browser.

To download the report, click Download Report and select the format you want, either Microsoft Excel or a comma separated value (CSV).

To show the report in a HTML browser, click Show Report.

Updated 4 days ago

©2003-2026 BeyondTrust Corporation. All Rights Reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.