Welcome to Privileged Remote Access for Cloud

What is Privileged Remote Access cloud?

BeyondTrust Privileged Remote Access is a secure, enterprise-grade remote support solution that allows IT professionals to connect to and control remote systems and devices to provide technical support. It is used by IT service desks, help desks, and support teams to troubleshoot and resolve technical issues efficiently.

How is Privileged Remote Access cloud useful?

Privileged Remote Access has these core features:

Cross-platform support: Works with Windows, macOS, Linux, iOS, Android, and other platforms.
Session recording: Records support sessions for auditing and compliance.
Security and access controls: Includes features like role-based permissions, multifactor authentication, and secure session protocols.
Integration: Seamlessly integrates with ITSM (IT Service Management) tools like ServiceNow, Salesforce, and Jira.
Collaboration: Allows multiple technicians to collaborate in a single session.
File transfer: Supports secure file sharing between the support technician and the remote device.
Unattended access: Provides the ability to access remote systems even when no user is present.
Customizable branding: Adapts the user interface to reflect the organization's branding.

How do I get started with Privileged Remote Access?

Set up the B Series Appliance
Configure the admin interface
Run the desktop console