Jump Policies

What are Jump Policies?

Jump Policies are configurations that control the access schedule for Jump Items, determining when they can be accessed. Jump Policies are used to control when certain Jump Items can be accessed by implementing schedules.

How are Jump Policies useful to my organization?

Jump Policies allow administrators to manage when certain Jump Items are available, ensuring that access aligns with organizational needs, security requirements, or specific time frames. This helps maintain control and compliance over remote access activities.

How do I access the Jump Policies page?

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the main menu, click Privileged Remote Access > Jump.
   The Jump page opens and the Jump Clients tab displays by default.
3. Click the Jump Policies tab.
   The Jump Policies tab displays.

The Jump Policies page

1. Left menu: Easy access to all pages in Privilege Remote Access, including Status, Consoles & Downloads, My Account, Configuration, Jump, Vault, Console Settings, Users & Security, Reports, Management, and Appliance pages.
2. Status: Opens the Status page.
3. Header: Change your tenant site, manage your profile, and access documentation.

4. Add: Adds a new Jump policy.

5. Jump Policies columns- The list of Jump Policies columns.

   Jump Policies columns

   • Display Name: Unique name of the policy.
   • Code Name: Set a code name for integration purposes. If you do not set a code name, one is created automatically.
   • Description: A brief description of the Jump Policy.
   • Schedule Enabled: Defines is a Jump Schedule is enabled.

6. Account Group options: You can edit or delete a Jump Policy.

7. Email Notification template: Settings for email notification template.

8. Email Approval template: Settings for email approval template.

9. Ticket System Settings for requests that use a ticket system.

Add a policy

To add a policy, perform the following steps:

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the main menu, click Privileged Remote Access > Jump.
   The Jump page opens and the Jump Clients tab displays by default.
3. Click the Jump Policies tab.
   The Jump Policies tab displays.
4. From the Jump Policies page, click Add.
   The Add a Policy page is displayed.
5. In the Display Name field, create a unique name to help identify this policy. This name should help users identify this policy when assigning it to Jump Clients.
6. In the Code Name field, type a code name for integration purposes. If you do not create a code name, one is created automatically.
7. In the Description field, add a brief description to summarize the purpose of this policy.

Edit a policy

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the main menu, click Privileged Remote Access > Jump.
   The Jump page opens and the Jump Clients tab displays by default.
3. Click the Jump Policies tab.
   The Jump Policies tab displays.
4. From the list of policies, click the pencil to edit.

Delete a policy

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the main menu, click Privileged Remote Access > Jump.
   The Jump page opens and the Jump Clients tab displays by default.
3. Click the Jump Policies tab.
   The Jump Policies tab displays.
4. From the list of policies, click the trash can next to the one you want to delete.

Email notification template

You can use this section to create a template for email notification by following these steps:

1. In the Subject field, type the intent of the notification.
2. Click Save.
3. In the Body field, type the details of the notification.
4. Click Save.

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Note

Emails are sent using a mailto: URL which has different length limitations on different platforms. Exceeding this limit may cause generated emails to appear truncated or a failure to launch the email software. Consider this limitation when using Macros, which count towards this limit when expanded.

Macros for email notification template

User Properties

Jump Item Properties

Email approval template

You can use this section to create a template for email approval by following these steps:

1. In the Subject field, type the intent of the approval.
2. Click Save.
3. In the Body field, type the details of the approval.
4. Click Save.

Macros for email approval template

Authorization Request Properties

Jump Item properties

Ticket system

If your service requests use ticket IDs as part of the change management workflow, you can connect your ticket IDs to endpoint access in BeyondTrust by following these steps:

1. In the Ticket System section, for the Ticket System URL field, type the URL for your external ticket system. The URL must be formatted for either HTTP or HTTPS. If an HTTPS URL is entered, the site certificate must be verified for a valid connection.
2. In the User Prompt field, type the dialog text you want access console users to see when they are requested to enter the ticket ID required for access.
3. If your company's security policies consider ticket ID information as sensitive material, check the Treat the Ticket ID as sensitive checkbox.

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   Note

   If this checkbox is checked, the ticket ID is considered sensitive information and asterisks are shown instead of text. You must use an HTTPS Ticket System URL. If an address with HTTP is entered, an error message appears to remind you HTTPS is required.

   When this feature is enabled, you cannot bypass issues with SSL certificates by checking the Ignore SSL certificate errors box. This means you must have a valid SSL certificate in place. If you try to check the Ignore SSL certificate errors box, a message appears stating that you cannot ignore SSL certificate errors.

   When the Ticket ID is sensitive, the following rules apply:

   • Both the desktop and the web access consoles show asterisks instead of text.
   • The ticket is not logged anywhere by the access console.

4. Click the Ignore SSL certificate errors checkbox if you do not want to include certificate validation information when it contacts your external ticket system.
5. Click Choose a certificate to upload the certificate for the HTTPS ticket system connection to your Appliance. If your certificate is uploaded, the Appliance uses it when it contacts the external system. If you do not upload a certificate and the Ignore SSL certificate errors checkbox below this setting is checked, the Appliance optionally falls back to use the built-in certificate store when sending the request.

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   Note

   When the Ignore SSL certificate errors box is checked, the Appliance does not include the certificate validation information when it contacts your external ticket system.

   Certificates must be in PEM, DER, or CRT format. If no certificate is uploaded, the appliance's built-in certificate store is used to establish trust.

6. Click Save.

Jump Schedule

You can set a Jump schedule by selecting the Enabled checkbox. Once enabled, this checkbox defines when a user is allowed to start a session and when Jump Items under this policy can be accessed.

To set a schedule, complete the following steps:

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the main menu, click Privileged Remote Access > Jump.
   The Jump page opens and the Jump Clients tab displays by default.
3. Click the Jump Policies tab.
   The Jump Policies tab displays.
4. From the Time Zone field, ensure the proper time zone is selected.
5. Click Add Schedule Entry.
6. Add a start day and time and an end day and time.
7. To add additional schedules, repeat steps 4 and 5.

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Tip

If the time is set to start at 8 PM and end at 5 PM, a user can start a session using this Jump Item at any time during this window but may continue to work past the set end time. If you attempt to re-access this Jump Item after 5 PM, it results in a notification that the schedule does not permit a session to start. If necessary, the user may choose to override the schedule restriction and start the session anyway.

5. To require stricter access control, enable the Force session to end when schedule does not permit access checkbox.

This forces the session to disconnect at the scheduled end time. In this case, the user receives recurring notifications beginning 15 minutes prior to the session being terminated.

Ticket system

If your service requests used external ITSM or ticket ID system, you can use a ticket system to generate a ticket ID before a session starts. To do so, select the Require a ticket ID before a session starts checkbox.

Two factor authentication challenge

For additional security, you can select the Two Factor Authentication Challenge checkbox. When this setting is enabled, the end-user is required to confirm their identity using a multi-factor authentication challenge before starting or elevating a session.

Jump Notification

To notify a user that a Jump session is either started or ended, select the appropriate Notify recipients when a session starts or Notify recipients when a session ends checkbox.

Jump Approval

If the Require approval before a session starts option is checked, the following happens:

• When a user attempts to start a session with a Jump Item that uses this policy, a dialog box prompts the user to enter a request reason, time, and duration for the request.
• An approval message is sent to the designated recipients via email and to the access console if the recipients are logged in.

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Note

This option cannot be used if a Jump Schedule is enabled.

Disable Recordings

If checked, sessions started with this Jump Policy are not recorded even if recordings are enabled on the Configurations > Options page. This affects Screen Sharing, User Recordings for Protocol Tunnel Jump, and Command Shell recordings.

Simultaneous Jumps

Simultaneous Jumps provide a way for multiple users to gain access to the same jump item without having to be invited to join an active support session by another user.

By using the For Jump Client, Local Jump, Remote Jump, Remote VNC field, you can create new sessions. The options you can choose are the following:

From the For Remote RDP field, you can create new sessions which jump to a specific RDP Jump item. The options you can choose are the following: