Best practices | BI On-prem

Support and product updates

Click Menu in the left navigation toolbar, then About, to access support information and tools, product updates, and other resources including documentation links, version details, and the maintenance expiry date.

Send files to BeyondTrust Technical Support

You can build and send file packages containing general information for support and collected events.

Create a support package

Create a support package that can be used by Support. The package includes:

All logs in the BeyondInsight Logs folder
Storage size statistics on the BeyondInsight database
Certain database tables that contain information on scanner agents, and their jobs
The debug_syncit - log file used to determine when files are updated from Auto Update

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Credentials are not stored in any of the package files.

To generate the package:

Open a browser and enter the URL for your Password Safe instance: https:///WebConsole/index.html.
Enter your username and password.
From the left menu, click .
The About page displays.
Under Support Tools, click Generate Support Package.
A ZIP file is automatically created and saved to the Downloads folder.
Email the ZIP file to your support representative.

Download updates

BeyondInsight ships with BeyondTrust Updater.

Using the update tool, you can set up subscriptions to download product updates for BeyondInsight, Event Server, and BeyondTrust Updater.

Maintenance information

This panel displays the contract Maintenance Expiry Date for BeyondInsight.

If your maintenance is close to expiry or has expired, a warning banner displays at the top of the Dashboard. The toggle Hide Maintenance Expiry Warning Banner can be set to on or off, to enable or disable this warning.

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The Maintenance Expiry Warning Banner is only visible to administrators. Hiding the banner hides it from all administrators.