View authorization request details

ServiceNow user authorization requests are audited for troubleshooting and logging purposes.

Select the Auditing menu to access the Authorization Request Auditing tile.

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Note

You only see the Authorization Request Auditing tile if authorization request management is set up on the Configuration > Authorization Request Settings page.

Some of the key elements captured in the audit include:

• User: The user requesting authorization.
• Time of Request: The time the ticket is created.
• Decision Performed By: The ServiceNow user approving or denying the action.
• Decision Time: The time approval or denial occurs.
• Decision Duration: The time allotted for the authorized request.
• Decision Start Time: The time the decision duration started.