Windows and macOS technical support statement

At BeyondTrust, we strive to offer technical support for all operating systems (OS), but we acknowledge the limitations that may arise when using outdated operating systems.

At our sole discretion, we may make commercially reasonable efforts to provide limited technical support for supported EPM (Endpoint Privilege Management) agents installed on outdated Windows OS or macOS. However, it's essential to note that according to BeyondTrust’s End of Life Policy, we are not committed to providing any security, functional, or operational code fixes for agents installed on unsupported or outdated OS versions.

We highly recommend keeping your operating systems up-to-date to ensure the security, stability, and optimal performance of your systems and applications. Running outdated OS versions may expose your organization to various security risks and vulnerabilities, as they may lack essential security patches and updates provided by the OS vendor.

In the event that you encounter issues with EPM agents installed on outdated Windows OS or macOS, BeyondTrust will make every effort to provide guidance and assistance within the constraints of our End of Life Policy.

We remain committed to supporting our customers in their cybersecurity efforts and are here to assist you in navigating any challenges you may encounter. If you have any questions or require further assistance regarding technical support for EPM agents, please don't hesitate to contact our support team.