View authorization request details
ServiceNow user authorization requests are audited for troubleshooting and logging purposes.
- Sign into app.beyondtrust.io.
The BeyondTrust Home page displays. - From the top left of the page, click
> Endpoint Privilege Management for Windows and Mac > Auditing. The Auditing page displays.
- Select the Just-In-Time (JIT) Access Auditing tile.
Note
You only see the Authorization Request Auditing tile if authorization request management is set up on the Configuration > Authorization Request Settings page.
Some of the key elements captured in the audit include:
- User: The user requesting authorization.
- Time of Request: The time the ticket is created.
- Decision Performed By: The ServiceNow user approving or denying the action.
- Decision Time: The time approval or denial occurs.
- Decision Duration: The time allotted for the authorized request.
- Decision Start Time: The time the decision duration started.
Updated 20 days ago