View authorization request details

ServiceNow user authorization requests are audited for troubleshooting and logging purposes.

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the top left of the page, click > Endpoint Privilege Management for Windows and Mac > Auditing. The Auditing page displays.
3. Select the Just-In-Time (JIT) Access Auditing tile.

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Note

You only see the Authorization Request Auditing tile if authorization request management is set up on the Configuration > Authorization Request Settings page.

Some of the key elements captured in the audit include:

• User: The user requesting authorization.
• Time of Request: The time the ticket is created.
• Decision Performed By: The ServiceNow user approving or denying the action.
• Decision Time: The time approval or denial occurs.
• Decision Duration: The time allotted for the authorized request.
• Decision Start Time: The time the decision duration started.