ServiceNow

Prerequisites

• Select Client Credentials Grant Type for your environment
• If glide.oauth.inbound.client.credential.grant_type.enabled system property exists and set to true, you can skip this step.
  Follow the instructions to enable it
  • Create the Client Credentials system property
  • Add the OAuth Application User
• A Security Administrator must create the connector

Configuration

1. Log in to your ServiceNow instance with administrator privileges.
2. Configure the connector using an update set or manual configuration. Both methods require you to create an OAuth API endpoint.

Option 1 and Option 2: required steps

The following steps are required when using either option 1 or option 2 above.

ℹ️

You must elevate your role in ServiceNow to security_admin to perform these actions.

1. In Servicenow, under access control policies (ACL) search for the table sys_security_acl , look for entries with the name sys_security_acl with a Deny Unless as the Decision Type and read as the operation.
2. Delete these ACL's.
3. In the same ACL section, search for the table name sys_security_operation, find entries with the sys_security_operation name and the Deny Unless Decision Type and read as the operation.
4. Delete these ACL's.
5. In Servicenow, go to System Definition > Tables.
6. Search for the sys_package table name. Click in the table and click the Application Access tab.
7. Check the box labeled Allow access to this table via web services.
8. Save your changes.

Create an OAuth API endpoint

When creating an OAuth API endpoint, there are two workflows available:

• Create a new inbound integration (Option 1)
  -or-
• Create an API endpoint for external clients (Option 2)

To create the OAuth API endpoint:

1. Navigate to System Security > Users and Groups > Users.
2. Create the service account and fill in the following details:
   • User ID: BT-SP-Connector
   • First Name: BT-SP-Connector
3. Assign the bt_read_only role to the user.
4. Navigate to System OAuth > Application Registry.
5. Continue with option 1 or option 2.

1. Select New > New Inbound Integration Experience > New integration > OAuth - Client Credentials grant.
2. Fill in the details:
• Name: BT-SP-Connector
• OAuth application user: BT-SP-Connector
3. Copy the Client ID and Client Secret.
4. Select Save.
5. In Insights, enter the Domain, Client ID, and Client Secret in the appropriate fields.