Issues | RS Pathfinder

What are issues?

The Issues section provides a summary of any current system problems, such as connectivity errors or configuration issues, that may impact the performance or functionality of Remote Support.

How are they useful to my organization?

This section helps administrators identify and resolve system problems promptly, ensuring minimal disruption to support operations and maintaining optimal service delivery.

How do I access the Issues page?

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. From the left menu, click Remote Support > Configuration.
   The Configuration page opens and the Options page displays by default.
3. At the top of the page, click Issues.
   The Issues page displays.

The Issues page

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4. Add: Adds a support issue

5. Issue columns: List the Issue columns.

   Issues columns

   • Name: Unique name of the ticket.
   • Route To: Select a specific team to route request.
   • Priority: Set the issue priority.
   • Skills: List of skills to route to specific issues.

6. List options: You can edit or delete an issue.

Support issue prerequisites

• You must have at least one Support Team before you create support issues.