Consoles & downloads | PRA Cloud

What is the Access Console?

The access console is the interface used by your users to access all of Privileged Remote Access's features and functionality. You can access the console via a desktop client (the desktop access console) or via the web (the privileged web access console). Privileged Remote Access also offers an Android access console app and an iOS access console app.

The Access Console page

1. Search: Enter keywords to search for areas of the product.
2. Privileged Web Access Console: Launch the Privileged Web Access Console.
3. Desktop Access Console: Download a MSI file to run the Desktop Access Console.

Download the Desktop Access Console

For Windows 10+ (x64) MSI

🚧

Important information

When you mass-deploy consoles via MSI, ensure users authenticate with their consoles at least once prior to updating your B Series Appliance, because, during the initial login, a token from the B Series Appliance is provided to the representative console. This token requests software updates.

If the B Series Appliance is upgraded before any user logs into the representative console, or if an MSI from a previous version is used to install the representative console, the console fails to update, as it does not have the necessary token. If this occurs, the following error displays:

Error communicating with server while updating software. Please upgrade your software by downloading it from the web site. (1.1gws)"

Download and install the Windows 10+ (x64) MSI

ℹ️

Note for Windows 10+ (x64) MSI installation

• To install the representative console without displaying any windows, spinners, errors, or other visible alerts, append /S to the end of the EXE command.
• To deploy the installer to a large number of systems, the Microsoft Installer can be used with your systems management tool of choice.
• In your command prompt, when composing the command to install the console using an MSI, change to the directory where the MSI was downloaded and enter the command included on your Remote Support My Account page.

1. In the Desktop Access Console section, select your computer system.
2. Click Download Access Console.
   The MSI file downloads to your machine.
3. Open a command prompt.
4. Run the following command:
   msiexec /i bomgar-acc-win64-installer.msi
   The Desktop Access Console installs on your machine.

Optional MSI installation parameters

You can include the following optional parameters for your MSI installation.

• /quiet or /q runs the installer without displaying any windows, spinners, error, or other visible alerts.
• INSTALLDIR= accepts any valid directory path where you want the console to install.
• RUNATSTARTUP=\ accepts 0 (default) or 1. If you enter 1, the console runs each time the computer starts up.
• ALLUSERS= accepts "" (default) or 1. "" is the default value. This attribute is only needed when specifying per-machine installs.
• ALLUSERS="" results in a single user install. This forces the representative console to install in the same context that is being used to run the MSI installation. This is not ideal if Local System is used to run the installation, as is often the case with mass deployment tools. There is no way to target the install to a specified user via MSI parameters, so if you are deploying the MSI through an automated deployment system while using the single user install flag, the deployment system must run the MSI installation in the context of the same user who is expected to log in to the console.
• SHOULDAUTOUPDATE=<value> If you install for only the current user, you can choose to enter one of the following acceptable values:
  • 1 to automatically update the console each time the site is upgraded
  • 0 to require a manual console each time the site is upgraded

    🚧

    Important information

    • If you install the console for all users, consoles will not automatically update.
    • If you use ALLUSERS=1 with SHOULDAUTOUPDATE=1, the representative console does notautomatically update.