iOS REP CONSOLE USER GUIDE

Use this guide only after an administrator has performed the initial setup and configuration of the B Series Appliance as detailed in the B Series Appliance installation. Once BeyondTrust is properly installed, you can begin supporting customers immediately. Should you need any assistance, contact BeyondTrust Technical Support.

Quick steps to get started in the web rep console

View quick steps

Rep console app for iOS: How to log into the iOS rep console and connect to remote endpoints
Start a support session: Start a session with a customer at a remote endpoint
Jump Clients and Jump shortcuts: Start a session with an unattended endpoint
Support session toolset: How to perform actions in a support session
Collaboration and controls

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Note
For more information about Equilibrium and session assignment, see the following:

Session assignment rules

Equilibrium guide