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WELCOME TO REMOTE SUPPORT
What is Remote Support?
What is Secure Remote Access?
Remote Support supported platforms
Cloud network infrastructure
Cloud security
On-premises network infrastructure
Network considerations
B Series Appliance on-premises security
Remote Support licenses
BeyondTrust Cloud region availability
Hosting locations and disaster recovery
FIPS 140-2 compliance statement
FOR PATHFINDER ADMINS
Welcome to Remote Support on Pathfinder
Pathfinder administration
Site management
User management
Identity providers
SSL certificate setup
Replicate, renew, re-key, or re-issue an SSL certificate (COPY)
Status
Representatives
Consoles & downloads
Drivers
My account
Security
Configuration
Issues
Support Teams
Skills
Support Buttons
Custom Fields
MS Teams
Jump
Jump Groups
Jump Policies
Jump Item Roles
Jumpoint
Jump Items
Endpoint automation
Vault
Account Groups
Account Policies
Endpoints
Domains
Discovery
Options
Console settings
Custom links
Canned messages
Canned scripts
Special actions
Users & security
Password reset
Rep invite
Security providers
Session policies
Group policies
Licensing
Reports
Licensing reports
Vault reports
Compliance reports
Jump Item reports
Syslog reports
Public portals
Schedule
HTML templates
Customer notices
File store
iOS configuration
Exit surveys
Customer client
Dashboards
Network restrictions
Management
Security
Site configuration
Email configuration
Outbound events
API configuration
Support
Appliance
Status
Storage
Security
TLS configuration
Appliance administration
Email configuration
Secret store
Updates
Installed patches
Support
FOR CLOUD ADMINS
Welcome to Remote Support Cloud
APPLIANCE DEPLOYMENT
SSL certificate setup
Replicate, renew, re-key, or re-issue an SSL certificate
REMOTE SUPPORT FOR ADMINS
Status
Representatives
Consoles & downloads
Drivers
My account
Security
Configuration
Issues
Support Teams
Skills
Support Buttons
Custom Fields
MS Teams
Jump
Jump Groups
Jump Policies
Jump Item Roles
Jumpoint
Jump Items
Endpoint automation
Vault
Account Groups
Account Policies
Endpoints
Domains
Discovery
Options
Console settings
Custom links
Canned messages
Canned scripts
Special actions
Users & security
Password reset
Rep invite
Security providers
Session policies
Group policies
Kerberos keytab
Licensing
Reports
Licensing reports
Vault reports
Compliance reports
Jump Item reports
Syslog reports
Public portals
Schedule
HTML templates
Customer notices
File store
iOS configuration
Exit surveys
Customer client
Dashboards
Network restrictions
Localization
Real-time chat
Search
Management
Security
Site configuration
Email configuration
Outbound events
API configuration
Support
Appliance
Status
Storage
Security
TLS configuration
Appliance administration
Email configuration
Secret store
Updates
Installed patches
Support
FOR ON-PREMISES ADMINS
Welcome to Remote Support for On-Premises
Enable automatic critical updates for Remote Support
B SERIES APPLIANCE DEPLOYMENT
B Series Appliance installation
Set up and configure the B Series Appliance
Import SSL certificates and check for software updates
SSL certificate setup
Replicate, renew, re-key, or re-issue an SSL certificate
Virtual Appliance installation
Configure the Virtual Appliance
Upgrade the B Series Appliance
Upgrade multiple appliances
Upgrade the appliance hardware
REMOTE SUPPORT FOR ADMINS
Status
Representatives
Consoles & downloads
Drivers
My account
Security
Configuration
Issues
Support teams
Skills
Support buttons
Custom fields
MS Teams
Jump
Jump Groups
Jump Policies
Jump Item Roles
Jumpoint
Jump Items
Endpoint automation
Vault
Account Groups
Account Policies
Endpoints
Domains
Discovery
Options
Console settings
Custom links
Canned messages
Canned scripts
Special actions
Users & security
Password reset
Rep invite
Security providers
Session policies
Group policies
Kerberos keytab
Licensing
Reports
Licensing reports
Vault reports
Compliance reports
Jump Item reports
Syslog reports
Public portals
Schedule
HTML templates
Customer notices
File store
iOS configuration
Exit surveys
Customer client
Dashboards
Network restrictions
Localization
Real-time chat
Search
Management
Security
Site configuration
Email configuration
Outbound events
Cluster
Failover
API configuration
Support
B SERIES APPLIANCE USER GUIDE
Status
Health
Users
SAML
Networking
Static routes
SNMP
Storage
Encryption
Security
TLS configuration
Appliance administration
Email configuration
Secret store
Updates
Installed patches
Support
Advanced support
FOR REMOTE SUPPORT REPRESENTATIVES
DESKTOP REPRESENTATIVE CONSOLE USER GUIDE
Start a support session
Credential injection
Jump interface
Jump Clients
Jumpoints
Jump Items
Remote Desktop Protocol (RDP)
VNC
Shell Jump
Intel vPro
Support session
Chat with the customer
Screen share
File transfer
Command shell
System information
Registry editor
Show my screen
Representative collaboration
WEB REP CONSOLE USER GUIDE
Launch the web rep console
Start a support session
Credential injection
Jump Items
Remote Jump shortcuts
RDP shortcuts
Remote VNC shortcuts
Shell Jump shortcuts
Support session
Screen share
Command shell
File transfer
System information
Collaboration and controls
ANDROID REP CONSOLE USER GUIDE
Mobile device management
Credential injection
Rep console app for Android
Jump Clients and Jump shortcuts
Support session
Collaboration and controls
iOS REP CONSOLE USER GUIDE
Credential injection
Rep console app for iOS
Start a support session
Jump Clients and Jump shortcuts
Session actions
Support session tools
Troubleshoot rep console connections
FOR REMOTE SUPPORT END USERS
DESKTOP CLIENT USER GUIDE
ANDROID CLIENT USER GUIDE
Initiate a support session
Install a Jump Client
Support session
iOS CLIENT USER GUIDE
Support session
iOS configuration profiles
Mobile device management
REMOTE SUPPORT FEATURE GUIDES
ATLAS CLUSTER GUIDE
EQUILIBRIUM GUIDE
FAILOVER GUIDE
JUMP TECHNOLOGY OVERVIEW
JUMP CLIENT GUIDE
Deploy Jump Clients
Start a session
Use cases
Error messages
JUMPOINT GUIDE
Jumpoints setup
Requirements and considerations
Install a Jumpoint
Install a Linux Jumpoint
Jump to a remote system
Use Jump shortcuts
Use cases
Require a ticket ID
Error messages
SESSION POLICY GUIDE
SMART CARD GUIDE
TWO-FACTOR AUTHENTICATION GUIDE
VAULT GUIDE
User permissions
Discovery
Vault accounts
Vault account groups
Vault account policies
Check out credentials
Rotate credentials
Credential injection
Activity and reporting
Entra ID service principal
Use Vault with Entra ID Domain Services account
SSH certificate authority in Vault accounts
Vault FAQs
SUPPORT PORTAL CUSTOMIZATION GUIDE
INTEGRATIONS
BeyondTrust integrations
Autotask
Beyond Identity (SAML)
BlokSec
BMC Remedy
CA Service Desk
Delinea Secret Server
Duo (SAML)
Entra ID (SAML)
Entrust IDaaS (SAML)
Freshservice
HaloPSA or HaloITSM
HYPR
Ivanti Service Manager
Jira Service Management
Kerberos
LDAP
Microsoft Dynamics 365
Password Safe
Ping DaVinci Connector
Ping Identity PingOne (SAML)
Portal Guard
RADIUS
SailPoint Identity IQ
SailPoint IdentityNow
Salesforce
SAML
SecureAuth Arculix
ServiceNow CSM
ServiceNow ITSM Basic
ServiceNow ITSM Enterprise
SIEM tool plugin
Splunk
Stratodesk
Zendesk
DEVELOPER RESOURCES
BEYONDTRUST API GUIDE
Backup API
Client scripting API
Command API
Configuration API
Real-time state API
Reporting API
Session generation API
API test scenario
API version reference and change log
INTEGRATION CLIENT GUIDE
MIDDLEWARE ENGINE GUIDE
OUTBOUND EVENTS GUIDE
REAL-TIME DASHBOARD GUIDE
SDK FOR ENDPOINT CREDENTIAL MANAGER GUIDE
SDK FOR iOS AND ANDROID GUIDE
SNMP GUIDE
SYSLOG GUIDE
Message format
Syslog events
Syslog fields
RELEASE NOTES
Remote Support
Android consoles, clients, and SDKs
iOS consoles, clients, and SDKs
Base software
Endpoint Credential Manager
Integration client
Remote Support integrations
Operating system compatibility statements
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ANDROID CLIENT USER GUIDE
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DESKTOP CLIENT USER GUIDE
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