Drivers

What is the Drivers tab?

The Drivers tab gives you access to downloaders for the Remote Desktop Agent, virtual smart cards, and the Access Console Network Tunneling Service.

What is the Remote Desktop Agent?

The Remote Desktop Agent is a software component that facilitates remote desktop access to endpoints, enabling privileged access, management, and control of remote systems. It allows users to connect to and interact with a remote system as though they were physically present at the machine.

What is a virtual smart card?

A virtual smart card is software that securely stores, processes, and exchanges data. These cards are commonly used in applications requiring secure identification, authentication, data storage, and transaction processing.

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Note

Virtual smart cards are not supported for ARM-based Windows systems.

What is the Access Console Network Tunneling Service?

The Access Console Network Tunneling Service is a component that enables secure network connections between the access console and remote systems. It facilitates remote support and access by establishing encrypted tunnels for communication, ensuring safe data transmission over potentially unsecured networks.

Important information about the Access Console Network Tunneling Service

• Network Tunnel Jump is an advanced feature and disabled by default. This feature can be activated, at no additional cost, by contacting your BeyondTrust representative.
• Protocol Tunnel Jump shortcuts, including Network Tunnel Jump, are enabled only if their Jumpoint is configured for the Protocol Tunnel Jump method on the BeyondTrust Home page > Jump > Jumpoint page.
• If a Privileged Remote Access user needs access to an endpoint through an IP Network Tunnel, then the Access Console Network Tunneling Service must be installed on the user's system.
• The Access Console Network Tunneling Service requires 64-bit Windows Environments.
• This feature can be installed manually or via a software deployment tool. Once installed, it creates a BeyondTrust Privileged Remote Access Network Tunnel Endpoint service.

How are they useful to my organization?

# Remote Desktop Agent

The Remote Desktop Agent provides secure and reliable remote access, helping organizations support and manage systems without physical presence. It enables troubleshooting, configuration management, and monitoring across remote systems, improving efficiency, reducing downtime, and ensuring business continuity.

Virtual smart cards

A virtual smart card enhances security by providing a reliable method for authentication, data encryption, and secure storage. It helps your organization safeguard sensitive information, ensure compliance with security protocols, and support secure access to systems and applications.

Access Console Network Tunneling Service

The Access Console Network Tunneling Service enhances security and reliability by providing a secure communication path for remote sessions. It protects sensitive data during support activities, reduces the risk of data breaches, and ensures stable connections even over complex network configurations.

How do I access the Drivers tab?

1. Sign into app.beyondtrust.io.
   The BeyondTrust Home page displays.
2. Click the Privileged Remote Access tile, or, from the main menu, click Privileged Remote Access > Console and Downloads > Drivers. The Drivers tab displays.

Download and install the Remote Desktop Agent

1. From the main menu, click Privileged Remote Access > Console and Downloads.
   The Access Console tab displays.
2. Click Drivers.
   The Drivers tab displays.
3. In the Remote Desktop Agent section, click Download Remote Desktop Agent installer.
   The bomgar-rdptools-x64.msi file downloads to your computer.
4. Open the .msi file.
   The Installation Wizard opens.
5. In the Installation Wizard, accept all the default values, and complete the steps.
   The Remote Desktop Agent installs on your computer.

Download and install a virtual smart card installer

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Important!

If a Privileged Remote Access user needs to use their local smart card on an endpoint being supported, then the BeyondTrust Privileged Remote Access Virtual Smart Card feature must be installed on both the user's system and the endpoint system.

1. From the main menu, click Privileged Remote Access > Console and Downloads > Access Console.
2. Click the Drivers tab.
3. In the Virtual Smart Card section, select a Windows Architecture from the drop-down list.
4. Click Download Virtual Smart Card Installer. The bomgari-vscuser-win64.msi installer file downloads to your computer.
5. Run the installer file.
6. Follow the on-screen prompts.
   The virtual smart card installer installs on your system.

Use a local smart card on a remote system

If you need to use a local smart card on a remote system being supported, you must:

1. From the user system, log into app.beyondtrust.io. The BeyondTrust Home page displays.
2. From the main menu, click Privileged Remote Access > Console and Downloads > Access Console.
3. Click the Drivers tab.
4. In the Virtual Smart Card section, select a Windows Architecture from the drop-down list.
5. Click Download Virtual Smart Card Installer. The installer file downloads to the user's computer.
6. Run the installer file.
7. Follow the on-screen prompts.
   The virtual smart card installer installs on the user's system.
8. On the endpoint system, repeat steps 1 - 7 to install the virtual smart card installer.

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Note

Alternatively, download and distribute (manually or via a software deployment tool) the appropriate Virtual Smart Card Access Console (VSC Access Console Installer) driver to all users within your support center who require remote smart card functionality.

Once the driver is installed, it creates a service (Privileged Remote Access VSC Access Console Service), and you can use the local smart card on the remote system.

Download the Access Console Network Tunneling Service

1. From the main menu, click Privileged Remote Access > Console and Downloads > Access Console.
2. Click the Drivers tab.
3. Click Download Access Console Network Tunneling Service Installer.
   The beyondtrust-networktunnelsvc-win64.msi file downloads to your computer.
4. Open the .msi file.
   The Installation Wizard opens.
5. In the Installation Wizard, accept all the default values, and complete the steps.
   The Access Console Network Tunneling Service installs on your computer.