Status

What is the Status page?

The Status page has two tabs, Information and Users, that give you at-a-glance snapshots of your site health, signed-in users, the ability to communicate with representatives, and restart your software.

How is it useful to my organization?

Gain insights into your site status, available client software, connected clients, and ECM clients. Use the Status page to access your:

• Information tab, where you can view at-a-glance information about your Privileged Remote Access site health, view and communicate with representatives, and restart your software.
• Users tab, where you can view a snapshot of, and communicate with, all signed-in users within Privileged Remote Access.

How do I access the Status page?

1. Use a Chromium-based browser to sign in to your Privileged Remote Access URL.
   This URL is provided in the BeyondTrust welcome email and includes your site URL followed by /login.
   Privileged Remote Access opens, and the Status page displays with the Information tab open by default.

View your Privileged Remote Access site status

1. From the left menu, click Status.
   The Status page displays with the Information tab open by default.
2. Review your site status:
   • Primary Hostname: The hostname to which the BeyondTrust client software connects. To change this hostname, contact BeyondTrust Technical Support.
   • Company/Division Name: The name of the organization for this Privileged Remote Access site.
   • Product Name: The official name of this BeyondTrust product.
   • Product Version: The version of Privileged Remote Access running on your site.
   • Product Build: The Privileged Remote Access build number.
   • API Version: The API version running on your Privileged Remote Access site.
   • Supported ECM Protocol Version(s): The supported versions of ECM Protocol for your Privileged Remote Access site.
   • Appliance GUID: The B Series Appliance GUID number.
   • System Uptime: The time the system was last checked for uptime.
   • Processes: Processes currently running.
   • System Time: The system time for your Privileged Remote Access site.
   • Time Zone: The time zone for your Privileged Remote Access site.
   • Total Active Jump Clients Allowed: The number of active jump clients allowed on your site. Contact BeyondTrust Technical Support to add additional jump clients.
   • Full Support Licenses: The total number of full support licenses for your Appliance B Series. Contact BeyondTrust Sales to add additional Appliance B Series licenses.
   • Chat Support Licenses: The total number of chat-only licenses for your Appliance B Series. Contact BeyondTrust Sales to add additional Appliance B Series licenses.

Set your time zone

1. From the main menu, click Privileged Remote Access > Status.
   The Status page displays.
2. In the Site Status section, select a Time Zone from the drop-down list.
   Your changes save immediately.

Restart your Privileged Remote Access software

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Warning

Only restart your Privileged Remote Access software if instructed to do so by BeyondTrust Technical Support.

You will experience a downtime during the restart.

1. From the main menu, click Privileged Remote Access > Status.
   The Status page opens and the Information tab displays by default.
2. Click Restart Privileged Remote Access Software.
   A confirmation message displays.
3. Click Yes, Restart.
   The software restarts.

View your client software details

1. On the Status page's Information tab, in the Client Software section, view the following details:
   • Software name: The name of your available client software. Software in this list may not be connected.
   • Built to attempt: These are the hostnames to which BeyondTrust client software connect.
     If the hostname attempted by the client software needs to change, notify BeyondTrust Technical Support of the needed changes so that Support can build a software update.

View your connected client software details

1. On the Status page's Information tab, in the Connected Clients section, view the following details:
   • Client Name: The connected client software name.
   • Count: The number of connections specific to the client software.

View your Endpoint Credential Manager (ECM) client details

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Important information about ECM clients

• To ensure optimal up-time, you can install up to five ECMs on different Windows machines to communicate with the same site on your appliance.
• When you connect multiple ECMs to a BeyondTrust site, your appliance routes those requests to the ECM connected to the appliance the longest.

1. On the Status page's Information tab, in the ECM Clients section, view the following details:
   • Hostname: The hostname to which the ECM client software connects.
   • Private IP: The ECM client's private IP address.
   • Public IP: The ECM client's public IP address.
   • Domain: The ECM client's domain.
   • Connected Since: Date when the ECM client was first connected to Privileged Remote Access.