Remote Support 23.2.3 release notes

August 4, 2023

Requirements:

• This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
• Requires software Base 7.0.0.
• Requires Integration Client 1.7.5.
• Requires ECM 1.6.0.

New features and enhancements:

This is a maintenance release. There are no new features to note.

Issues resolved:

• Resolved conflict between appliance rate-limiting and client upgrade requests.
• Resolved issue with SAML login erroneously triggering file download.
• Resolved incorrect DUO compatibility setting.
• Resolved Web Representative Console service interruption.
• Resolved login failure when SCIM and SAML were both used for authentication.
• Added DHCP as valid source for proxy configuration.
• Restored the auto-populate behavior of the credential dialog when there was a domain name entered but no user name entered.
• Resolved service interruption if post-session survey was submitted with blank entries.
• Resolved security vulnerability BT23-05 .

Known issues:

None.

Notes:

• Supports upgrades from 22.2.1 RS+.
• Supports ECM Protocol 1.6.
• Includes VSC 1.2.6.1.
• This release is certified with the following mobile versions:
  • iOS Rep Console 3.1.3
  • iOS Customer Client 2.2.18
  • iOS Presentation Client 2.2.2
  • Android Rep Console 2.2.17
  • Android Customer Client 2.2.19
  • Android Customer Client 2.2.19+
  • Android Presentation Client 2.2.2
  • Android Jump Client 2.2.9