HaloPSA or HaloITSM

With the BeyondTrust Remote Support / HaloPSA or HaloITSM integration, users can streamline support and improve performance. End users can initiate Remote Support via the self-service portal for quick resolutions. Support technicians can launch a secure remote support session from a ticket to immediately start resolving issues. This enables an increase in first-call resolution rates, shortens ticket response times, and negates the need for on-site visits.

Additional benefits include:

Automatic updates to the ticket to provide detailed analysis and visibility.
Support technicians can remotely support multi-platforms such as laptops, desktops, POS systems, kiosks and more.
Secure remote support from any browser with no downloads required.
Track performance and log session activity for security, compliance, and training.
Choose from on-premise and cloud deployment.

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This integration was built by Halo. Download the integration from the Halo website.
View the documentation in the HaloITSM Guides. For additional help, contact Halo Support.