iOS Representative Console 3.1.9 release notes
about 6 hours ago
September 18, 2025
🆕 New features and enhancements
- Users can leave a Shared Session without ending the session.
🛠️ Issues resolved
| Product area | Description | Resolution |
|---|---|---|
| UI | UI elements do not size correctly on smaller devices. | Sizing of UI elements works as expected. |
| UI | Icons and colors are not the correct standard. | Icons and colors display with correct company colors. |
| UI | When you scroll down the screen in a shared session, it displays erratic behavior. | Scrolling in a shared session works as expected. |
| UI | When you attempt to go to Full Screen mode, it does not fully display in this mode. | Full screen mode works as expected. |
| Keyboard | Sticky Keys is enabled after 12 consecutive keystrokes with an external keyboard. | Sticky Keys works as expected. |
| Rep Console | If you tap and hold on a minimized session (on the iOS Console) and end the shared session on the Rep Console, and then release the hold the session pops up again and there is no way to end the session. | The tap and hold behavior on a minimized session works as expected. |
| UI | There is inconsistent behavior when the Allow Mobile Representative Console and Web Rep Console to Connect checkbox is unselected. | The behavior of the Allow Mobile Representative Console and Web Rep Console to Connect checkbox works as expected. |
| Security Provider | When you sign in to SAML Integration via EntraID , the login window is cropped. | The login window correctly displays. |
| UI | Start and Stop Sharing buttons are not placed correctly on the screen. | Start and Stop buttons are configured correctly on the screen. |
🗒️Notes
- The iOS Access console is available in the App Store.
📝 Requirements
- Requires iPhone or iPad running iOS 17+.
- Requires Remote Support 24.2.4+.
For a list of supported platforms for the latest version of Remote Support, see Supported Platforms.
Supported Platforms for previous versions of Remote Support can be found in the Remote Support Documentation Archive.
