iOS Representative Console 3.1.8 release notes
4 days ago
June 5, 2025
π New features and enhancements
- Added a Credentials field to the Session information that shows which credentials were used to start the session.
- Added a refresh button next to the Site Address entry field.
π οΈ Issues resolved
| Product area | Description | Resolution |
|---|---|---|
| Jump Client | When you edit a Web Jump Item after the screen had been locked, a blank window may appear. | Editing a Web Jump item after the screen is locked works correctly. |
| Jump Client | Fixed an issue with Shell Jump sessions not starting correctly for Pathfinder sites. | Shell Jump sessions work correctly. |
| Jump Client | Fixed an issue with the spinner never going away after starting new Shells during a Jump Client session. | Creating a new shell during a Jump client session works correctly. |
| Jump Client | Jump Itemβs Default Credential is selected automatically for other Jump Items. | The Jump itemβs default credential process works as expected. |
| Screen Sharing | Fixed an issue with the Start Screen Sharing button not disabling when it should be. | The Start Screen Sharing button is no longer disabled. |
| UI | When you try to use an external keyboard, you have to select the onscreen keyboard first. | External keyboards work correctly. |
| UI | Several multi-touch, swipe on touchpad and other input issues do not work as expected. | Multi-touch, swipe on touchpad and several other issues with external keyboards work as expected. |
| UI | Fixed an issue with being able to save empty Notes. | The Notes features work correctly. |
| UI | When you create an invitation and use large numbers of characters in the External Inviteβs Username and Comments field, the screen becomes unresponsive. | Creating an invitation with large number of characters works correctly. |
| UI | Click-To-Chat or Teams Session to the Full Customer Client session from within the iOS Rep Console does not work as expected. | Full Customer Client feature to Click-to-Chat and Teams Session within in an iOS Rep Console works correctly. |
ποΈNotes
- The iOS access console is available in the App Store.
π Requirements
- Requires iPhone or iPad running iOS 17+.
- Requires Remote Support 24.2.4+.
For a list of supported platforms for the latest version of Privileged Remote Access, see Supported Platforms.
Supported Platforms for previous versions of Privileged Remote Access can be found in the Remote Support Documentation Archive.
