iOS Representative Console 3.1.11 release notes

🆕 New features

Audio support during Jump Client sessions

You can now hear audio generated by the remote system during a Jump Client session, enabling a fuller remote access experience directly from your iOS device.

✨ Enhancements

Updated Jump terminology

Jump-related terminology in the iOS Representative Console is now aligned with the updated naming used across all BeyondTrust consoles.

🛠️ Issues resolved

Product area	Description	Resolution
Authentication	Login credentials were not remembered when Face ID was enabled and the console was closed from the top-left menu or force-closed.	Login credentials are now correctly retained when Face ID is enabled, regardless of how the console is closed.
Authentication	Credential type options became unresponsive after quickly backing out of the selection.	Credential type options remain responsive after quickly backing out of the selection.
Chat	Representatives were unable to chat with the Customer or with Representatives individually by name during a session.	You can now chat with the Customer or with individual Representatives by name during a session.
Chat	In landscape orientation, the keyboard covered half of the Team Chat window when typing.	The Team Chat window now resizes correctly when the keyboard appears in landscape orientation.
Chat	The Return key did not send messages in the Chat tab or Team Chat.	The Return key now correctly sends messages in the Chat tab and Team Chat.
Chat	The chat message field did not always clear after a message was sent.	The chat message field now clears correctly after each message is sent.
Chat	The keyboard disappeared when switching the chat recipient from Everyone to Customer.	The keyboard now remains visible when switching the chat recipient.
Chat	The Chat With menu blinked in the Chat tab during a session.	The Chat With menu no longer blinks during a session.
Configuration	The device model and iOS version were missing from the shared log file name.	The shared log file name now correctly includes the device model and iOS version.
Configuration	The Quiet Mode options did not appear in the correct order in the Edit Jump Client window.	The Quiet Mode options now appear in the correct order in the Edit Jump Client window.
Configuration	The credential information in the Jump Item Info changed position after starting a session with a second Jump Item.	The credential information in Jump Item Info now maintains its position when switching between Jump Item sessions.
File Transfer	The selected-file information did not appear on the file selection page during File Transfer.	Selected-file information now displays correctly on the file selection page during File Transfer.
RDP	The RDS Collection attribute did not appear in the RDP Jump Item details.	The RDS Collection attribute now appears correctly in the RDP Jump Item details.
Session	An unnecessary gap appeared between Member Actions and Pin/Unpin from Queue in the Session Actions menu.	The Session Actions menu now displays without an unnecessary gap between items.
Session	The session close button label was inconsistent across platforms.	The session close button now consistently reads Close Session, matching the desktop and web consoles.
Session	The Comments text appeared gray in the Invite External Representative window, making it difficult to read.	The Comments text in the Invite External Representative window now displays at the correct contrast.
Session	The Copy button did not provide haptic feedback when tapped.	The Copy button now provides haptic feedback when tapped.

🗒️Notes

The iOS Access console will be available in the App Store.

📝 Requirements

Requires iPhone or iPad running iOS 18+.
Requires Remote Support 25.1.3+.

For a list of supported platforms for the latest version of Remote Support, see Supported Platforms.

Supported Platforms for previous versions of Remote Support can be found in the Remote Support Documentation Archive.